Client Administrator (Medical Insurance)

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here .

The purpose of the role of the Client Administrator is the provision of account support services for clients. To aid in the overall service provision to clients ensuring that the business is retained and developed. Maintenance of records, preparation of forms/documents verification of information and resolution of routine problems.

Your Responsibilities

• Provision of administrative support in accordance with agreed Lockton procedures.
• Obtain claims information forms from insurers/Claims.
• Preparation of marketing documentation for new business, renewals and mid-term amendments.
• Preparation and issuance of invoices, mid-term amendments and closings.
• Liaise with insurers and clients as required.
• Prompt and accurate resolution of accounts queries.
• Provide support in the overall servicing of the client’s insurance programme and retention of the business.

Basic Qualifications

• Bachelor’s degree in business administration or a related field.
• Preferrable (3-4) years of experience in an administrative/customer service position – preferably in the insurance industry.
• Very good verbal and written communication skills (both Arabic & English).

Preferred Qualifications

• Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
• Knowledge of the resources available within Lockton and how to source such services.
• An understanding of the relevant classes of business.
• Ability to identify opportunities for business development.
• A general understanding of the broking process.
• An understanding of Lockton cash collection processes including but not limited to general insurance accounting and client invoicing.
• An understanding of the general, legal principles of insurance.
• Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
• Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
• Analytical and problem-solving skills, including research and investigation.
• An understanding of regulatory controls and procedures relating to both commercial and retail customers, if applicable.
• An understanding of and adherence to Lockton standards and procedures.
• Knowledge of the computer desktop software provided by Lockton.
• Knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications.
• Work in support of other team colleagues.

Work Conditions:

• Working Days: From Sunday to Thursday (9:00 AM to 5:00 PM)
• Location: Cairo - Egypt

Equal Opportunity Employer

Lockton is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive and diverse culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences. As such, we recognize that recruiting, developing, and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

• Competitive Salary and Benefits Package.
• Professional experience in a truly global company that is reshaping the industry.
• Excellent growth opportunities.
• Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
• Support, coaching and development to help you to be the best you can be.