Client Advisor

ABOUT THE COMPANY:

Seline Clinic is Russia’s premier full-cycle aesthetic medical clinic, renowned for offering world-class services in plastic surgery and aesthetic treatments. As part of our exciting expansion into the Middle East, we are seeking experienced Client Advisor - Plastic Surgery to join our dynamic team. You will play a pivotal role in guiding clients through their surgical journey, coordinating doctor schedules, operating theatre bookings, and ensuring a seamless, high-touch experience from consultation to post-operative care.

JOB DESCRIPTION:

As a Plastic Surgery Client Advisor, you will:

• Client Consultation Support: Engage with clients to understand their aesthetic goals, provide general information on available plastic surgery services, and facilitate consultations with the treating physician.
• Coordinate appointments: Book and confirm consultations, pre-op assessments, and follow-up visits with surgeons.
• Manage doctor schedules: Work with surgeons and partner hospitals to schedule surgeries and consultations.
• Operating Theatre (OT) coordination: Liaise with partner hospitals to secure OT bookings and ensure completion of all pre-operative requirements, including medical investigations, consent documentation, and administrative clearances.
• Sales targets: Present and promote plastic surgery services, treatment packages, and membership options to achieve assigned monthly revenue targets, in compliance with clinic policies and ethical standards.
• Client experience: Deliver a high standard of service by ensuring consistent communication, guidance, and follow-up throughout the client’s surgical journey.
• Team collaboration: Work closely with surgeons, nursing team, hospital staff, and clinic teams to maintain a smooth operation

JOB REQUIREMENTS:

• Bachelor’s Degree.
• Experience in sales or client coordination in plastic surgery, aesthetic, or wellness sectors.
• Familiarity with OT coordination or surgery bookings with partner hospitals.
• Strong communication and interpersonal skills.
• Ability to meet sales targets and manage multiple tasks efficiently.
• Aesthetics Clinic experience in Dubai (preferred)
• Russian language will be an added advantage.

COMPENSATION & REWARDS:

• Compensation is one of the best in the industry w/ local benefits.
• Strong incentive scheme upon achieving target.