Client Care Coordinator

Your Opportunity

A top-producing real estate team based in Kirkland is seeking a proactive, highly organized, and service-driven Client Care Coordinator to help deliver an exceptional 5-star client experience.

This is a hands-on, in-person role supporting a fast-paced, high-performing real estate business. The right candidate thrives on organization, communication, follow-through, and precision.

Attention to detail is critical. Small mistakes can impact timelines, client satisfaction, and brand reputation. We are looking for someone who naturally double-checks their work, anticipates potential issues before they arise, and takes pride in getting the details right.

Requirements:

• Active Washington State real estate license (required at time of hire)
• Must live within 5 miles of Kirkland

Client Experience & Relationship Management

• Track and manage client referrals
• Oversee and grow 5-star online reviews
• Send client surveys and monitor feedback
• Manage home anniversary outreach and long-term client follow-up
• Coordinate thoughtful client gifts and appreciation touchpoints
• Assist with planning and executing client appreciation events

Systems & CRM Management

• Maintain and update CRM and task management systems
• Ensure database accuracy and organization
• Create, document, and improve internal workflows
• Support AI tool integration and automation initiatives
• Manage and optimize Google Business Profile

Marketing & Administrative Support

• Manage social media posting schedule
• Design flyers, brochures, and marketing materials
• Coordinate mailings and print campaigns
• Create and send quarterly Mailchimp e-newsletters
• Prepare and distribute market reports
• Assist with listing preparation
• Run local errands (materials, signage, and vendor coordination)
• Provide general administrative support as needed

Qualifications

• Active Washington State real estate license (required at time of hire)
• Must live within 5 miles of Kirkland
• Exceptional attention to detail and accuracy
• Strong organizational and time management skills
• Excellent written and verbal communication
• Comfortable using CRM systems and learning new technology
• Ability to manage multiple priorities without sacrificing quality
• Valid driver’s license and reliable transportation
• Real estate administrative experience preferred but not required for the right candidate

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Work Location: Hybrid remote in Kirkland, WA 98033