Patient Care Coordinator

Job Summary

We are seeking a compassionate and organized Patient Care Coordinator to manage patient interactions, appointment scheduling, and coordination between medical and administrative departments. The role focuses on enhancing patient experience, ensuring smooth OPD/IPD operations, and maintaining service quality standards.

Key Responsibilities

• Coordinate patient appointments, admissions, and discharges.
• Guide patients and attendants regarding hospital procedures and services.
• Act as a liaison between doctors, nursing staff, billing, and support departments.
• Ensure timely registration and documentation of patient records.
• Handle patient queries, complaints, and escalations professionally.
• Support insurance/TPA coordination and basic billing processes.
• Maintain patient satisfaction and service quality standards.

Required Qualifications

• Graduate in any discipline (Healthcare/Hospital Administration preferred).
• 1–4 years of experience in hospital operations or patient coordination.
• Basic knowledge of hospital processes and medical terminology.

Key Skills

• Excellent communication and interpersonal skills
• Patient-centric approach
• Strong coordination and multitasking ability
• Problem-solving and conflict resolution skills
• Basic computer and hospital software knowledge

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person