Client Care Coordinator

Schedule:

• Tuesday – Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 3:00 PM
• (Sunday & Monday off)

Salary: Competitive, based on experience

About Us
iLamai Medical Spa & Wellness Center is a luxury medical spa dedicated to providing advanced aesthetic treatments in a welcoming and professional environment. We specialize in injectables, laser treatments, body contouring, medical weight loss, etc. and pride ourselves on delivering exceptional client care.

Job Description
We are seeking a highly professional and focused Client Care Coordinator with an esthetician or medical assistant license. The ideal candidate will be the first point of contact for our clients, ensuring a seamless and positive experience from booking to checkout. Prior experience in a medical spa or dermatology clinic is required.

Responsibilities

• Patient Advocacy & Education: Act as the primary point of contact for patient inquiries; provide accurate information regarding pre- and post-operative care, treatment protocols, and expected outcomes.
• Clinical Integration: Utilize clinical licensure to assist providers with patient intake, medical history review, and skin analysis where required.
• Operational Management: Oversee the spa schedule, optimizing provider efficiency while maintaining a gold-standard patient experience.
• Revenue Management: Manage point-of-sale operations, including medical-grade skincare sales, treatment package renewals, and loyalty program tracking.
• Educate clients about treatments, promotions, and skincare products
• Quality Control: Ensure all patient records are maintained in compliance with HIPAA regulations and internal clinical standards.
• Promote and sell medical-grade skincare products to clients
• Assist in social media engagement and marketing efforts as needed

Requirements
** Minimum 2 years of experience in a medical spa or dermatology clinic (required)**

• Licensure: Active State License as an Esthetician or Medical Assistant.
• Communication: Exceptional verbal and written communication skills with a focus on professional etiquette and patient confidentiality.
• Knowledge of aesthetic and wellness treatments, plus skincare products.
• Schedule: Ability to work a fixed Tuesday through Saturday schedule consistently.
• Technical Skills: Proficiency in EMR/EHR software (e.g., Aesthetics Pro, Aesthetic Record, Nextech, or similar).
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.

Preferred Qualifications

• Detail-Oriented: Ability to manage complex scheduling and financial transactions with zero errors.
• Bilingual: Spanish fluency is highly beneficial and preferred.
• Clinical Knowledge: Strong understanding of neurotoxins, dermal fillers, laser modalities, and medical-grade chemical peels.
• Problem-Solving: Proactive approach to resolving patient concerns or scheduling conflicts in a fast-paced environment.

Benefits

• Competitive pay
• Work under the mentorship and protocols of an experienced Medical Director.
• Unique opportunity to continue learning as we add new treatments to our spa.
• Opportunities for career growth in the aesthetics industry
• A beautiful, high-end work environment with a supportive team culture.

To Apply: Please submit your resume. We look forward to welcoming a new member to our team!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Language:

• Spanish (Preferred)

Ability to Commute:

• Fredericksburg, VA 22408 (Required)

Ability to Relocate:

• Fredericksburg, VA 22408: Relocate before starting work (Required)

Work Location: In person