Client Concierge -Certified Pharmacy Tech

Client Concierge-Certified Pharmacy Technician

International Rx is seeking a dedicated and personable Client Concierge, with an active Pharmacy Tech Certification in NC, to provide personalized customer service to our members. As the first point of contact, you will ensure a smooth experience for new and existing members through enrollment, prescription coordination, refill management, and collaboration with care providers. You will play a crucial role in ensuring our members receive timely, high-quality service while maintaining clear communication with healthcare providers and supporting medication review and processing.

Key Responsibilities:

· Reach out to potential new members when their company partners with us to provide specialty medications.

· Collect health information from new members and guide them through the enrollment process.

· Schedule appointments at convenient times for new members to complete the enrollment process

· Inquire about the member’s current supply and manage the timing of prescription orders.

· Follow up with members regarding their prescription orders, answering any questions or addressing concerns.

· Verify member addresses to ensure accurate and timely delivery of prescriptions.

· Prepare and process prescription refill requests promptly and efficiently.

· Track prescription orders through postal carriers, ensuring timely delivery to the correct member.

· Proactively follow up with members to address any concerns or issues related to prescription refills, ensuring a seamless experience.

· Reach out to doctor’s offices to follow up on prescription requests.

· Inquire whether any prerequisite appointments or lab work are needed for medication fulfillment.

· Coordinate with our partner practices to schedule telehealth appointments as needed.

· Assist with scheduling telehealth appointments for members.

· Provide follow-up communication for any issues or updates related to telehealth sessions.

· Review and Process member prescriptions.

· Maintains confidentiality and handles all member information in compliance with HIPAA and company privacy standards.

Required Qualifications:

· Must have, and maintain, an active and valid Pharmacy Technician Certification for North Carolina.

· High school diploma or equivalent (Bachelor's degree or healthcare-related certification a plus).

· Prior experience in customer service, healthcare coordination, or a related field.

· Strong communication and interpersonal skills, with an ability to interact professionally and empathetically with members.

· Excellent phone etiquette, with the ability to manage calls effectively, communicate clearly, and maintain a friendly, professional tone.

· Excellent organizational skills and attention to detail.

· Ability to handle multiple tasks and follow up effectively.

Preferred Qualifications:

· Experience working in a healthcare or pharmacy setting.

· Familiarity with telehealth platforms or healthcare-related software.

· Knowledge of specialty medications or chronic disease management.

Pay: Hourly

Hours: Monday- Friday 9am- 6pm

Location: REMOTE. **

**This role is primarily remote; however, initial training will be conducted in person in the Cornelius, NC area and will require daily attendance during the first few weeks of employment.

Following the training period, the role will transition to remote, with occasional in-person attendance in Cornelius required for training refreshers or business needs as applicable. Candidates must be located within a reasonable driving distance (approximately 45–60 minutes) and able to attend these in-person requirements. Travel to these locations is considered local and is not reimbursed.**

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have an active and valid Pharmacy Technician Certification in North Carolina?

Work Location: Remote