Client-Dedicated Systems Administrator - Early East Coast Shift 5AM to 2PM

About the Role:
We’re a growing Managed Service Provider (MSP) hiring a Client-Dedicated Systems Administrator to support one of our fastest-growing clients. You’ll spend ~80% of your time dedicated to this client, serving as their primary point of contact for day-to-day IT needs.

This is a true “multi-hat” role: a mix of system and network administration, Tier II/III help desk support and client relationship ownership. We’re looking for someone with the communication and account-management instincts to grow into a client-facing I.T. leadership role over time.

This position is not remote. You’ll be onsite in our Carlsbad office and will be involved in all aspects of support, including Laptop Depot operations (new hire setups, repairs, swaps, offboarding returns, staging, and inventory processes).

This role is critical in maintaining and optimizing our client's IT infrastructure, ensuring system reliability, security, and performance. The ideal candidate will possess extensive experience in system administration, solution architecture, and IT infrastructure management, with a strong background in various operating systems, virtualization, and cloud technologies. This position offers an excellent opportunity to work on complex systems within a dynamic environment that values innovation and technical excellence.

Hours

• Monday through Friday - Onsite
• 5:00 AM PST thru 2:00 PM PST

Duties

• Serve as the first point of contact for end users; deliver excellent customer service and timely resolution;
• Provide Tier II/III troubleshooting for Windows/macOS, Microsoft 365, endpoints, line-of-business apps, networking/Wi-Fi, printers, and common SaaS tools;
• Administer and optimize Single Sign-On (SSO): Manage SAML/OIDC app integrations, MFA and access policies, SSO troubleshooting, and lifecycle workflows to ensure secure, reliable access across SaaS and internal Apps;
• Perform standard systems administration tasks: user/group administration, permissions, security best practices, patching coordination, and device management;
• Design, implement, and troubleshoot system architecture components including firewalls, VPNs, DHCP, DNS, switches and wireless access points;
• Lead onboarding and offboarding execution and optimization: coordinate user access, device provisioning/returns, and automation opportunities to improve speed, accuracy, and security;
• Own device lifecycle tasks including staging, swaps, RMA coordination, and equipment tracking through the Laptop Depot process;
• Ensure system security by applying information security best practices including firewall management and access controls;
• Maintain documentation of system configurations and procedures following industry standards for system design and architecture;
• Identify opportunities to streamline recurring tasks and improve service delivery;
• Help improve consistency, reporting, and operational hygiene for this client.

Must-Have Traits

• Accountability: Takes ownership of outcomes, follows through, and escalates appropriately when needed;
• Team player: Communicates proactively and professionally; partners well with internal teams and client stakeholders;
• Detail-oriented: Maintains high attention to detail, documentation standards, and repeatable processes;
• Client-focused: Approachable, professional, and able to build rapport with users at all levels, including leadership.

Technical Qualifications

• 5+ years (or equivalent) inhelp desk / desktop support / systems admin in an MSP or multi-client environment preferred;
• Strong experience with Microsoft 365 (Exchange, Teams, SharePoint/OneDrive), Azure AD/Entra ID concepts, and identity/access workflows;
• Solid understanding of endpoint troubleshooting and administration (Windows, macOS);
• Experience supporting Single Sign-On (SSO) and identity access workflows (Okta preferred), including application assignments, group-based access, MFA troubleshooting, and basic SAML/OIDC concepts;
• Experience with onboarding/offboarding, device provisioning, and structured IT processes;
• Familiarity with ticketing systems, SLAs, and client-facing support expectations.

Helpful Qualifications

• MSP experience supporting multiple environments and shifting priorities;
• Experience with MDM/RMM tools (ConnectWise, Intune, Jamf, etc.)

Why This Role Is Different

This role offers a unique blend of technical ownership and client partnership that’s uncommon in traditional help desk or systems administrator positions. You’ll be dedicated primarily to one fast-growing client, giving you the time and context to build strong relationships, understand their environment deeply, and drive meaningful improvements.

Beyond resolving tickets, you’ll help identify trends, reduce recurring issues through root-cause fixes, and continuously refine onboarding/offboarding and support processes. It’s a highly visible, hands-on role with a clear path to expanding into broader client-facing leadership and service management responsibilities as you grow.

Drug Testing, Background Checks and Driving Records:

All employees must undergo a Drug test and Background check prior to employment. The job may include some occasional travel to local client sites and such the candidate must have a clean driving record.

Applicants must have their own reliable transportation.

Job Types: Full-time, Permanent

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Are you able to meet the shift requirements of 5:00 AM PST to 2:00 PM PST daily Monday through Friday?
• Are you a Customer Service Rockstar?

Work Location: In person