Client Experience Ambassador

Key Responsibilities:

• Welcome all clients, visitors, and VIP guests with warmth and professionalism, ensuring a world-class first impression.
• Assist clients with queries regarding business licenses, renewals, amendments, and company setup.
• Guide clients through the SHAMS portal for applications, submissions, and updates.
• Prepare proforma invoices and process client payments accurately and efficiently.
• Maintain a daily Walk-In Tracker to record client interactions and services rendered.
• Manage the Queue Management System, ensuring smooth flow and minimal client wait times.
• Provide clear, complete, and accurate information about company services and procedures.
• Ensure all documents and transactions are handled confidentially and in full compliance with company policies.
• Liaise with internal teams such as Licensing, Finance, Legal, and PRO Services to resolve client requests and concerns.
• Handle client escalations with professionalism, logging cases in the Escalation App and following through to resolution.
• Collect client feedback and encourage reviews to enhance brand reputation and client satisfaction.
• Identify and suggest opportunities to improve the overall client experience.
• Manage document dispatch, courier coordination, and record-keeping for all transactions.
• Use Zoho Desk to assign or escalate client tickets promptly, in line with SLA requirements.
• Promote and upsell FZ+ and other value-added services to enhance client satisfaction and business growth.
• Maintain an organized, welcoming lobby environment that reflects the company s high standards.
• Support the department with administrative tasks and any additional responsibilities assigned by management.

Qualifications & Experience:

• Bachelor s degree in any field.
• Minimum 2 years of experience in a client-facing or customer service role.
• Experience in the business setup or free zone industry is highly preferred.
• Excellent attention to detail and organizational skills.
• Strong time management and multitasking abilities.
• Proficiency in MS Office and other business software tools.
• Outstanding communication and interpersonal skills.
• Ability to handle client inquiries with patience, empathy, and professionalism.
• Fluency in Arabic and English is required; a third language is an advantage.
• Must be presentable, culturally aware, and dressed in traditional Abaya attire to represent the brand appropriately.