Client Onboarding Specialist

Role Overview:

We are seeking a highly communicative and customer‑focused professional to manage new customers during their initial journey with one of our TMS projects and provide ongoing support. This role combines onboarding, early‑stage account management, and customer support.

Key Responsibilities

• Customer Onboarding: Lead end‑to‑end onboarding for new customers; guide ELD installation, driver app, portal, and AI dashcam setup.
• Account Management: Act as primary contact and build strong customer relationships.
• Customer Support: Handle email, chat, and phone queries; troubleshoot ELD, app, and compliance issues.
• Training & Guidance: Conduct demos and training sessions for customers.
• Issue Resolution: Coordinate with internal teams to resolve technical or compliance issues.
• Upsell & Growth: Identify opportunities for expansion and feature adoption.
  
  
  

Required Skills

• 1-2 years of experience in onboarding new customers
• Excellent communication and interpersonal skills.
• Strong customer support mindset.
• Problem‑solving ability and proactive approach.
  
  
  

Job Details

Experience: 1-2 years

Job Type: Full-time - Remote

Location: DHA Phase 6, Lahore

About TEKHQS

TEKHQS is a global technology and AI-driven solutions company delivering scalable SaaS, Cloud, AI/ML, Blockchain/Web3, DevOps, and enterprise software solutions to startups and enterprise clients worldwide.

With a team of 300+ professionals across the USA, UK, UAE, Qatar, Pakistan, and India , we specialize in building high-performance digital products across Logistics, FinTech, Healthcare, and emerging technology sectors .

At TEKHQS, we foster a culture of innovation, ownership, and continuous growth , empowering our teams to build impactful technology that drives real business transformation.