Client Relations Specialist

Client Communication & Service Excellence:

· Respond promptly and professionally to client inquiries received via hotline, email, mobile application, website, and social media, ensuring service excellence aligned with Travco Properties’ standards.

· Welcome and assist walk-in clients efficiently, minimizing waiting time and delivering a seamless and elevated client experience.

· Proactively communicate project updates, payment schedules, handover timelines, and company announcements to clients.

Complaint Handling & Case Management

· Resolve client complaints at first point of contact whenever possible; escalate complex or critical cases to supervisors or concerned departments with clear analysis and recommended solutions.

· Collaborate with Sales, Finance, Legal, and Operations teams to ensure accurate information flow and timely resolution of client requests.

CRM & Documentation Management

· Maintain accurate and up-to-date records of client interactions, complaints, collection follow-ups, and case status updates within the CRM system.

· Ensure all client files and documentation are complete, compliant, and audit-ready, maintaining data integrity in line with company policies and regulatory requirements.

Financial & Collections Coordination

· Notify clients of outstanding payments, delay penalties, maintenance fees, and other financial obligations in coordination with the Finance Department, ensuring professional and timely communication.

Performance & Reporting

· Meet or exceed established Service Level Agreements (SLAs) and Customer Satisfaction (CSAT) targets.

• Monitor, analyze, and summarize clients engagement trends, feedback insights, and service performance metrics through structured weekly and monthly reports.
  
  
  
  

Requirements

• Education: BSc in Business Administration or related disciplines.
  
• Experience: 1 – 3 years of experience.
  
• Skills: Communication skills - Interpersonal skills. – Presentation skills
  
• Abilities & Attitude: Proficiency in MS Office – Fluency in English – Proficient in CRM system is a plus