Client Relationship Coordinator

• Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.

• Understand client needs and business objectives to ensure product adoption and satisfaction.

• Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.

• Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.

• Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).

• Prepare and present regular reports on client status, feedback, and improvement opportunities.

• Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Minimum 2 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.

• Excellent verbal and written communication skills in English.

• Comfortable working in US Shift (5 PM to 2 AM) to accommodate international clients.

• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

• Preference will be given to female candidates.

Job Type: Full-time

Work Location: In person