Client Relationship Executive Virtual Commercial

Job Title
Client Relationship Executive Virtual Commercial Banking Dubai, UAE
Job Description
Client Relationship Executive Virtual Commercial Banking Dubai, UAE

Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Relationship Executive to join our Virtual Relationship Unit within the Commercial Banking segment. Based in Dubai, this role is ideal for professionals experienced in digital client servicing and commercial banking support. You will play a key role in managing a portfolio of virtual commercial clients, enhancing client satisfaction, and driving relationship growth through personalized and compliant service delivery.

Employment Overview
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties
Act as the main point of contact for commercial banking clients managed under virtual servicing
Respond promptly to client queries via email, phone, or video, adhering to SLA/TAT targets
Document all client interactions in the CRM system with accuracy and clarity
Monitor and resolve service requests, coordinate across departments for timely resolutions
Support Virtual Relationship Managers (VRMs) by identifying upselling or cross-selling opportunities
Manage service-related operations while ensuring compliance with internal policies and regulatory guidelines
Track portfolio activity, reduce NPS detractors, and ensure high client satisfaction
Assist with AML/STR alerts and ensure data confidentiality across all service operations
Stay updated on FAB products and services to guide clients effectively and drive revenue opportunities

Candidate Requirements
High school diploma required; bachelor s degree in Finance, Business, or a related field preferred
2 3 years of experience in banking or financial client servicing
Excellent verbal and written communication skills
Strong organizational, multitasking, and CRM system proficiency
Customer-focused mindset with problem-solving and conflict resolution skills
Experience with digital communication platforms and service request handling