Client Relationship Manager

Company Background:

zenda is a specialist financial technology partner to schools, colleges & nurseries, building products & services exclusively for the education sector.

It is a friendly app for families that helps simplify the discovery and payment of tuition and education related services, with flexibility. On the other side, It helps institutions with enabling end-to-end digitization and improving cash-flow predictability. zenda’s innovative technology stack integrates deeply with the platforms used in the educational sector thereby eliminating manual efforts/reconciliations.

We are expanding our teams aggressively across all functions in the UAE and India, and are looking for talent that has the entrepreneurial mindset and the passion to create disruptive solutions. Interested to join us? Please apply on the link below.

Key Account Manager

Location - Dubai

Key Responsibilities:

• Own overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption & ensuring retention
• Serve as day-to-day contact for clients, build trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
• Drive resolution of issues escalated by clients and ensure high levels of client satisfaction
• Communicate effectively with both internal & external stakeholders to understand client needs, maximize retention and growth, and communicate learnings
• Collaborate, problem-solve, and/or strategize upcoming client meetings with internal team members
• Gather, analyze, and own CS metrics & data as directed, for assigned key accounts

Requirements:

• 5+ years of experience in key account management or client-facing roles.
• Strong verbal and written communication skills.
• Analytical and process-oriented mindset.
• Technical competence and understanding of SaaS preferred
• Passionate about business results and quality, with a strong sense of accountability and ownership
• Strong ability to problem solve and passion to learn
• Startup experience, while not mandatory, is a plus.