Client Retention Executive for US Based Firm

Location: 1 Stop Technologies, near Tim Hortons, Phase 7, Bahria Town, Rawalpindi

Compensation: Rs. 75,000 – 120,000

Timings: 5 PM – 2 AM (On-site, No Remote)

Job Description:

We are hiring a Client Retention Executive to ensure long-term customer satisfaction and repeat business. This role requires proactive communication, problem-solving, and relationship management skills to retain and grow existing client accounts.

Responsibilities:

• Maintain regular communication with clients to ensure satisfaction.
• Identify potential issues and resolve them before escalation.
• Upsell and cross-sell additional services.
• Develop strategies to improve client retention and loyalty.
• Prepare monthly client retention and feedback reports.

Job Type: Full-time

Pay: Rs75,000.00 - Rs120,000.00 per month

Work Location: In person