Client Service Representative

Job Description: Client Service Representative ( Philipines language speaking Female)
Company: Silver Smith Business Solutions
Location: Dubai, UAE
Position Type: Full-Time
Compensation: Base Salary + Commission

Application Deadline: September 30, 2025

About Silver Smith Business Solutions

Silver Smith Business Solutions is a premier typing center in Dubai, helping expatriates and entrepreneurs simplify business setup and immigration processes. We specialize in trade licenses, visa applications, labor cards, document attestation, and certified translations—using UAE government portals such as DET, GDRFA, MoHRE, and MOFAIC. Our mission is to provide smooth, client-focused services while ensuring compliance and efficiency for startups, investors, and professionals in the UAE.

Job Overview

We are looking for a Philipines language -speaking Client Service Representative to join our growing team. The role involves assisting clients with every step of their business setup and immigration journey—from choosing the right business structure (LLC, Free Zone, Sole Proprietorship) to handling visa applications, labor card processing, attestations, and translations.

Fluency in Tagalog and English is essential, as many of our clients come from the Philippines and Southeast Asia. The candidate will also function as a Public Relations Officer (PRO), ensuring proper document preparation, portal submissions, and compliance with UAE regulations.

This is a full-time role with a competitive salary plus attractive commission.

Key Responsibilities

Client Consultation

• Guide clients on UAE business structures (LLC, Free Zone, Sole Proprietorship).
• Advise on visa types (Investor, Employment, Golden Visa), costs, and 2025 updates.
• Explain attestation and translation requirements for legal documents.

Document Preparation & Submission

• Handle trade license applications, MoHRE registrations, Ejari, and other official paperwork.
• Process visa applications through GDRFA and Amer portals (Emirates ID, medicals, residency stamping).
• Submit labor contracts and ensure MoHRE compliance.
• Manage attestations and certified translations for documents like diplomas and marriage certificates.

Government Portal Navigation

• Work with DET, GDRFA, MoHRE, Tasheel, and MOFAIC systems.
• Assist clients with UAE PASS setup and submissions.

Compliance & Accuracy

• Review documents before submission to avoid rejections.
• Verify passports, medical results, and financial proofs.

Client Communication

• Provide clear and professional assistance in Tagalog and English.
• Update clients on application status and explain UAE rules.

Revenue Growth

• Recommend bundled services (e.g., visa + attestation packages).
• Meet monthly service targets to earn commissions.

Qualifications

• Languages: Fluent in Tagalog and English (spoken & written). Arabic is a plus.
• Gender: Male/Female .
• Education: Bachelor’s degree preferred; diploma with relevant experience accepted.
• Experience:
• 1–2 years in typing center customer service, admin, or PRO roles in the UAE.
• Typing center or government services experience is a plus.
• Skills:
• Strong organizational and communication skills.
• Knowledge of Microsoft Office and UAE digital platforms (MoHRE app, UAE PASS).
• Attention to detail for handling legal documents.
• Certifications: PRO training (e.g., KHDA-approved) is an advantage; must be open to training.
• 2025 Requirements: Familiarity with updated UAE regulations (e.g., Emiratisation, digital attestation).

Compensation & Benefits

• Base Salary: AED 1,500–2,000/month (depending on experience).
• Commission: 5–10% per client service, with potential to earn AED 2,000–5,000 extra per month.
• Benefits:
• UAE employment visa & labor card sponsorship.
• Health insurance (as per UAE labor law).
• Paid annual leave and sick leave (per UAE labor law).
• Training support (PRO courses, portal workshops).
• Work Hours: 40–48 hours/week (8 hrs/day, 5–6 days/week).
• Incentives: Extra bonuses for exceeding monthly targets.

Job Type: Full-time

Pay: AED1,500.00 - AED2,000.00 per month