Client Service Representative

About the Role:

We are seeking a proactive and customer-focused Client Service Representative to join our team. The ideal candidate will serve as the first point of contact for clients, ensuring a positive experience through professional communication, problem-solving, and support. This role is perfect for individuals who enjoy working with people and are eager to build their customer service and communication skills.

Key Responsibilities:

• Communicate with clients via phone, email, or chat in a professional and timely manner.
• Address client inquiries, concerns, and requests efficiently.
• Maintain accurate records of client interactions and feedback.
• Collaborate with internal departments to resolve client issues effectively.
• Assist in onboarding new clients and providing them with product or service information.
• Ensure a high level of client satisfaction through quality service and follow-ups.
• Identify opportunities to improve client experience and suggest enhancements.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field (or currently enrolled).
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Basic computer knowledge (MS Office, CRM tools, or related software).
• Ability to multitask and handle client concerns with professionalism.
• A positive attitude, patience, and willingness to learn.

What We Offer:

• Hands-on experience in client communication and customer service operations.
• Mentorship and professional development opportunities.
• Supportive and collaborative work environment.
• Market competitive salary.

Job Type: Full-time

Work Location: In person