Client Service Specialist

Location: Rise Corporate Office - Houston, TX 77098
Pay Range: $18-$20 per hour
Employment Status: Full-time

Position Overview

We're looking to hire an eager, curious, and effective Client Service Specialist to join our growing team.

As a Client Service Specialist with Rise, you'll enjoy helping our clients and our team by providing outstanding administrative support through inbound and outbound communication. This includes working with customers on billing and account matters, access device requests, work order creation, and deed restriction matters. Additionally, you will handle general administrative responsibilities to support effective community connections and functions.

The ideal candidate will have a strong customer service background, be extremely organized, and possess exceptional communication skills (both written and verbal). This role requires frequent interaction with staff, board members, and homeowners. As the Client Service Specialist, you will be the face and voice of our service, ensuring that customers receive friendly, prompt, and accurate information to resolve their issues with ease.

Key Responsibilities

• Create Raving Fans by providing excellent customer service daily.
• Manage inbound and outbound calls to resolve customer questions or direct inquiries appropriately.
  • Topics include community association matters, billing and fees, deed restriction violations, and maintenance reporting.
• Oversee service ticket requests and ensure resolution with 2-hour response times.
• Maintain and organize client documents for both digital and physical filing systems.
• Distribute community notices and mailings to inform residents of relevant updates and events.
• Assist Community Managers in managing properties in accordance with company objectives.
• Provide administrative support, including attending meetings, managing correspondence, and assisting with community events.
• Support other team members and locations as needed.

Required Skills and Qualifications

• Experience:
  • 3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.
  • High School Diploma or equivalent required; 2 years of college coursework preferred.
• Skills:
  • Strong customer service skills, with experience in conflict resolution and escalation.
  • Excellent written and verbal communication skills with a professional demeanor.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry (10-key).
  • Exceptional organizational skills with attention to detail and the ability to prioritize competing deadlines.
  • Positive and enthusiastic personality, with a passion for helping others.
  • Self-motivated, proactive, and a team player who thrives in a fast-paced, deadline-driven environment.
  • Knowledge of proper business correspondence structure and grammar.
  • Bilingual preferred.

Additional Information

• Work Schedule:
  • Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime as needed.
• Working Conditions:
  • Primarily indoors, with occasional requirements to attend client board meetings in the evenings.
  • Physical ability to lift up to 20 lbs. and work seated for most of the day.

Compensation and Benefits

• Pay Range: $18-$20 per hour
• Benefits Package:
  • 20 days of PTO annually + 11 paid holidays.
  • Group health insurance (75% employer-paid).
  • Life and AD&D insurance.
  • Additional options for dental, vision, and short-term disability coverage.
  • 401(k) retirement plan.