Client Services Associate

Job Overview

We are currently seeking a Client Services Associate to support our team in administrative operations and client communication. This role focuses on providing timely assistance, managing day-to-day office activities, and ensuring smooth communication with premier clients.

The ideal candidate will be responsible for delivering excellent customer service, handling inquiries efficiently, and supporting multiple operational tasks. This position also includes assisting with email monitoring, coordinating tasks, managing schedules, and supporting minimal administrative/legal-related documentation when required.

This role requires on-site presence in Rawalpindi and involves night shift operations.

Key Responsibilities

• Handle inbound and outbound phone conversations professionally
• Draft and manage email communication
• Utilize CRM software to manage client interactions
• Maintain and organize digital records and files
• Schedule appointments and manage calendars
• Support lead generation activities
• Assist with social media coordination
• Compile and structure data for reporting
• Conduct cold calling when required
• Coordinate daily operational tasks
• Support internal and external communication processes

What Makes You a Great Fit

• Energetic and confident personality
• Strong customer-facing communication skills
• Excellent English (spoken and written)
• Ability to connect with clients professionally
• Detail-oriented and organized
• Customer-focused mindset
• Strong multitasking ability
• Professional and positive attitude

Requirements

• Bachelor's degree in Business, Marketing, Media, Communication, or Public Relations
• Experience in cold calling preferred
• Familiarity with CRM tools (HubSpot or Zoho)
• Experience using Microsoft Office (Word, Excel, PowerPoint)
• Understanding of marketing or public relations concepts
• Basic knowledge of project management tools (Jira or Asana)
• Strong organizational and communication skills

Why Join Us

• Professional work environment
• Growth and learning opportunities
• Exposure to international client communication
• Skill development in CRM and client management
• Opportunity to build long-term career growth

Work Schedule

On-Site: Rawalpindi
Night Shift: 8:00 PM – 5:00 AM
Monday to Friday

Job Types: Full-time, Contract

Pay: Rs50,000.00 - Rs90,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Rawalpindi (Required)

Work Location: In person