Client Services Associate (Night Shift)

We are currently seeking an Associate – Client Relations to support our client in various administrative tasks and ensure smooth office operations. This role focuses on providing timely assistance to meet the needs of premier clients. The individual will be responsible for delivering excellent customer service, efficiently handling inquiries, and effectively managing day-to-day tasks. Additionally, they will collaborate on various projects, ensuring tasks are completed on schedule, and provide support for minimal legal work as needed. Furthermore, they will be tasked with monitoring emails, handling calls, coordinating tasks, and assisting with task management to maintain operational efficiency and uphold standards of excellence.

This role specifically involves on-site night shift duties and requires your presence at our office conveniently located in Rawalpindi.

TIMINGS: 9PM to 6AM (Monday to Friday)

TYPE: Night Shift (On Site)

What you'll be doing:

• Overseeing and conducting phone conversations.
• Drafting and managing email communication.
• Skillfully utilizing CRM softwares.
• Efficiently managing digital files.
• Arranging appointments and managing schedules.
• Initiating lead generation activities.
• Administering social media channels.
• Aggregating and structuring data for statistical evaluation.
• Engaging in cold calling activities.

What Makes You a Perfect Fit:

• Exhibit a vibrant and energetic demeanor, ideal for customer-facing roles.
• Interact with customers cheerfully and approachable, leaving a lasting positive impression.
• Possess a natural ability to connect with people and create a welcoming atmosphere.
• Demonstrate excellent verbal and written communication skills for effective interactions with customers and colleagues.
• Showcase proficiency in computer skills, including navigating software systems and utilizing communication tools.
• Convey information clearly and concisely, ensuring smooth and efficient customer interactions.
• Prioritize customer satisfaction by delivering exceptional service and personalized attention.
• Proactively anticipate customer needs and exceed expectations through attentive and responsive communication.
• Maintain a customer-centric approach in all interactions, fostering long-lasting relationships and loyalty.

Criteria for the Role:

• Bachelor's degree in business, Marketing, Media, Communication or Public Relations.
• Proficiency in English, both spoken and written.
• Notable experience with cold calling.
• Aptitude for organizing and scheduling, along with calendar management proficiency.
• Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint.
• Understanding of marketing, advertising, and public relations concepts.
• Exposure with CRM softwares like Hubspot or Zoho.
• Basic understanding of Project Management tools like Jira & Asana.
• Exceptional communication skills, both written and verbal.
• Strong organizational capabilities and attention to detail.

Ready to Apply?

If you're an organized and proactive office professional with a passion for supporting operational efficiency and fostering a productive work environment, we're eager to hear from you. Join our dynamic team and contribute to shaping the future of our office operations.

Apply now and become an essential member of our growing team, where your organizational skills and dedication will play a key role in our success and unlock endless opportunities for personal growth, continuous learning and the chance to showcase your exceptional interpersonal skills.