Client Services Coordinator

This will be a Front Desk Office role. You will be the first point of contact for our mental health establishment, setting the tone for client experience.

This is an on-site job, with timings: 11 am to 7 pm. The office is located near Township.

Responsibilities:

• Help clients land the right services, introduce them well to our services portfolio, and deal with their non-clinical queries
• Receive feedback from clients about their satisfaction, and their success in achieving the goals and services they were looking for
• Supervise junior operations staff
• Manage client reception, including warmly greeting visitors and handling check-in/check-out processes
• Schedule and coordinate appointments using our practice management system
• Process payments and handle billing inquiries
• Coordinate with clinical staff regarding client arrivals and scheduling changes
• While this is an on-site job, the bigger proportion of your interactions with clients will be over chat or calls.

Requirements:

• No formal qualifications needed
• Very good English proficiency

Bonus:

• Experience working as CSR
• Experience with leads conversion

Job Type: Full-time

Pay: From Rs75,000.00 per month

Application Question(s):

• Describe (in 1-2 sentences) how this job is (or might be) different from a basic receptionist role (based on the job description in this ad).

Work Location: In person