Client Services Executive (International) - QA

Job Overview

We are looking for a QA Analyst to test AI-powered voice agents through real-time call scenarios and perform detailed call audits. This role requires a combination of technical understanding, analytical skills, and strong English communication, as the candidate will evaluate AI conversations and system behavior.

Key Responsibilities

• Conduct live and simulated calls in English with AI voice agents
• Perform detailed call audits and conversation analysis
• Identify issues such as:

● Speech Recognition (ASR) errors

● Call flow and logic issues

● Delays, gaps, or incorrect responses

• Evaluate conversation quality, tone, and user experience
• Test workflows including:

● Appointment booking

● Patient verification

● Prescription refill

● Call transfers and escalations

• Document findings in structured reports
• Collaborate with product/dev teams to report and track issues

Requirements (Mandatory)

• Strong English communication skills (spoken & listening)
• Clear pronunciation and good comprehension
• Strong analytical and problem-solving skills
• Attention to detail

Preferred

• 1–3 years of experience in call center / QA / voice process
• Experience in call auditing / quality assurance
• Exposure to AI or conversational systems

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Work Location: In person