Client Services Officer

GR Trading Company is a leading supplier of CO₂ & Fiber Laser Machines, CNC Routers, UV Printers, Laminators, Plotters, and Air Compressors. We serve businesses across Pakistan by providing high-quality machines, after-sales support, and technical services. We are seeking a Client Services Officer to join our team and ensure a smooth and satisfying customer experience.

Key Responsibilities:

• Handle client inquiries through phone, email, and WhatsApp in a professional manner.
• Maintain strong relationships with existing clients and ensure timely support.
• Coordinate with the technical and sales teams to manage client complaints, installations, and service requests.
• Record and update client interactions and service reports in the company database.
• Assist in preparing quotations, service reports, and follow-up documentation.
• Monitor client satisfaction and ensure issues are resolved efficiently.
• Provide after-sales support and ensure smooth communication between clients and departments.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–2 years of experience in customer service or client relationship management (preferably in industrial or machinery sector).
• Excellent communication and problem-solving skills.
• Strong organizational and follow-up abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Positive attitude and ability to handle pressure professionally.

Benefits:

• Competitive salary package.
• Incentives based on performance.
• Professional growth and training opportunities.
• Supportive and friendly work environment.

How to Apply:

Send your CV to 03224002423

Job Type: Full-time

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person