Client Success Associate

• Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
• Understand client needs and business objectives to ensure product adoption and satisfaction.
• Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.
• Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.
• Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
• Prepare and present regular reports on client status, feedback, and improvement opportunities.
• Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Proven experience in Customer/client Success, Account Management, or similar client-facing role.

• Excellent verbal and written communication skills in English.

• Comfortable working in Australia Shift (2 AM to 11 AM) and US Shift (5 PM to 2 AM) to accommodate international clients.

• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

• Preference will be given to female candidates.

Benefits

• Annual Leaves

• Performance Bonuses

• In-house Gym Facilities

• Internal Training's

• Career Growth Plan

Job Type: Full-time

Pay: Rs100,000.00 - Rs120,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to work in the night shift?
• Why do you think you are a good fit for this job?

Work Location: In person