Client Success Executive / BPO- Night Shift

At Tech BPO, we take pride in delivering top-quality services with innovation at the core of what we do. As a trusted leader in cost estimation services, we provide businesses across multiple industries with reliable, data-driven solutions that support smarter decision-making, efficiency, and profitability.

We’re looking for a Client Success Executive who will be the bridge between our clients and our internal teams, ensuring every client feels valued, supported, and successful in working with us.

What You’ll Do

• Be the primary contact for clients, offering proactive support and ensuring they’re satisfied at every step.
• Build strong, lasting relationships by understanding clients’ business goals and cost estimation requirements.
• Regularly check in with clients to address concerns, resolve issues, and maintain trust.
• Guide new clients through the onboarding process, ensuring a seamless start to their journey with us.
• Provide expert guidance on cost estimation strategies, timelines, and expectations.
• Collaborate closely with internal teams to make sure deliverables are accurate, timely, and aligned with client needs.
• Track client projects to ensure smooth progress and effective communication throughout.
• Act quickly to resolve challenges, coordinating with relevant teams as needed.
• Gather client feedback to identify service improvement opportunities.
• Share insights and suggestions with the Client Success Manager and other teams to enhance the overall client experience.
• Recommend product or service enhancements based on client feedback and industry best practices.

What We’re Looking For

• 1–2 years of experience in client success, account management, or customer support (experience in consulting or service-based industries preferred).
• Background in cost estimation, construction, or related industries is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Comfortable handling multiple clients and projects at once.

Why You’ll Love Working With Us

• Provident Fund to help secure your future.
• Health Insurance coverage for you and your family.
• Performance-based incentives in dollars – your hard work truly pays off.
• Appreciation Certificates to celebrate your milestones and achievements.
• A supportive, growth-oriented environment with opportunities to sharpen your skills and gain international exposure.

Job Type: Full-time, On-site
Shift Timing: 6:00 PM – 3:00 AM (Night Shift), Monday to Friday
Salary Range: PKR 70,000 – 100,000
Location: College Road, near Wapda Town, Township, Lahore

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person