Client Success Manager – 3

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

We are seeking a highly skilled and detail-oriented Client Reporting and Data Analyst to join our team. This role is responsible for generating comprehensive reports for clients, creating customer dashboards, performing utilization analysis for various teams, and managing CRM functions for the MEA region. The ideal candidate will have advanced Excel capabilities, experience in order processing and management, and proficiency in MDF and rebate calculations.

What you’ll do as the CSM-III:

Employees employed in the role of CSM-III shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Client Reporting:

Generate and deliver accurate and timely reports for clients, ensuring clarity and actionable insights. Collaborate with clients to understand their reporting needs and tailor reports accordingly.

• Advanced Excel Capabilities:

Utilize advanced Excel functions and tools to extract, manipulate, and analyze data. Create detailed reports and dashboards for both clients and internal stakeholders.

• Customer Dashboards:

Develop and maintain interactive customer dashboards that provide real-time insights and metrics. Ensure dashboards are user-friendly and meet the specific needs of clients.

• Utilization Analysis:

Conduct utilization analysis for various teams to optimize resource allocation and efficiency. Identify trends, provide recommendations, and support decision-making processes.

• CRM Management (MEA Region):

Manage CRM activities for the MEA region, ensuring data accuracy and up-to-date records. Create and maintain prospect records in the CRM system.

• Order Processing and Management:

Handle order processing from receipt to fulfillment, ensuring accuracy and timely delivery. Manage order tracking, updates, and communication with relevant stakeholders.

• Freight Reporting:

Compile and analyze freight data to produce detailed reports. Provide insights on freight costs, efficiency, and opportunities for cost savings.

• MDF and Rebate Calculations:

Perform calculations for Market Development Funds (MDF) and rebates. Ensure accuracy and compliance with company policies and client agreements.

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What you will bring to the team:

• Education:
  bachelor’s degree in business administration, Finance, Data Analytics, or a related field.

Experience:

• Proven experience in a similar role involving client reporting and data analysis.
• Strong proficiency in Microsoft Excel, including advanced functions (pivot tables, VLOOKUP, macros).
• Experience with CRM systems, specifically within the MEA region, is highly desirable.
• Background in order processing and management.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in data visualization tools and techniques.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

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Job timings: 2:00 PM to 10:30 PM (Pk time)