Client Support Engineer

URGENTLY REQUIRED

Company Name : Opruss (India) Pvt Ltd.

Position: Technical Client Support Engineer

Qualification: BE Electronics, Automation Engineer or similar

Experiance : 3-5 Years

Salary : 2.5 LPA - 4 LPA

Job Description:

· Excellent problem-solving skills with a customer-oriented approach.

· Ability to work independently and as part of a cross-functional team.

· Ability to collaborate with various teams to deliver optimal customer service.

· Provide technical support for customers via phone, email, or on-site visits.

· Troubleshoot and resolve technical issues related to hardware, software, or systems.

· Diagnose and resolve problems using diagnostic tools and logs.

· Assist with product installations, configurations, and upgrades.

· Maintain detailed records of customer interactions, troubleshooting steps, and solutions.

· Provide training and documentation for customers to optimize their use of the product.

· Collaborate with the R&D or engineering teams to escalate and resolve complex technical issues.

· Monitor and follow up on open tickets, ensuring timely resolution and customer satisfaction.

· Assist in the creation of knowledge base articles and best practices to help improve support processes.

· Participate in on-call support and assist with emergency troubleshooting when necessary.

· Assist in managing and maintaining the product lifecycle, including post-sales support and product feedback.

Job Type: Full-time

Pay: ₹250,000.00 - ₹350,000.00 per year

Work Location: In person