Client Support Officer

Job description:

Company Overview and Job Summary

Shahenshah Accountants & Consultants (SAC), a consulting firm, focused on providing a comprehensive set of services in business setup, taxation, accounting, audit, compliance to the clients of UAE-based firms. SAC has established a proven record and entrusted itself before UAE based firms through its exceptional services.

We are looking for a competent and experienced International Client Support Officer to manage client coordination, government documentation, handle tax matters and compliance-related matters in the UAE. This job offers excellent opportunity to a suitable candidate to join a fastest growing UAE-focused firm while working from home country i.e. Pakistan.

Key Job Responsibilities

UAE Business Setup & PRO Services

• Coordinate company formation (Mainland, Free Zone, Offshore)
• Handle trade license issuance, renewal, and amendments,
• Handle tenancy renewals and tenancy attestation.

Visa & Immigration Services

• Process VISAs (employee, investor, partner, family), residency permits, labor cards, and manage onboarding/offboarding processes.
• Coordinate Emirates ID, medical tests, biometrics, and visa stamping
• Liaise with Free Zone authorities

Taxation & Compliance

• Assist and coordinate VAT registration, VAT filing, and VAT deregistration
• Support Corporate Tax registration and Corporate Tax return filing
• Ensure compliance with FTA regulations and UAE tax laws

Client Handling & Coordination

• Act as the main point of contact with clients.
• Handle client inquiries related to UAE business setup, visa & immigration, taxation compliance etc.
• Ensure timely updates and professional communication via email, calls, and messages with the clients and internal departments.

Internal Coordination

• Coordinate with accounts, tax, and operations teams for smooth service delivery
• Maintain SOPs and compliance checklists/deadlines.

Qualifications & Experience

• Bachelor’s degree (Business, Commerce, or related field preferred)
• 2–4 years of experience as a PRO or Client Relationship Officer or VAT Specialist.
• Preference will be given to candidates having:
• Hands-on knowledge of VAT filing and Corporate Tax processes
• Experience with UAE portals (FTA & Free Zones) is preferred
• Proven PRO experience in the UAE.

Skills Required:

• Excellent verbal and written communication skills. No exception.
• Strong client-handling and coordination abilities
• Ability to multitask and work in a fast-paced environment
• Strong organizational and documentation skills
• Attention to details
• Professional appearance and conduct

Job Type & Location

• Job Type: Full-time
• Work Location: On-site in Pakistan

What to Expect from SAC

• Competitive Package including perks and benefits
• Relevant on-job training shall be provided
• Excellent working environment
• Fast-paced career growth opportunities to performing candidates

Job Type: Full-time

Work Location: In person