Customer support executive

Handle customer queries via calls, WhatsApp, email, live chat, and social media
Resolve customer complaints efficiently and within defined SLAs
Provide accurate information regarding orders, deliveries, payments, returns, and refunds
Coordinate with operations, logistics, finance, and IT teams for issue resolution
Log and update all customer interactions in the CRM system
Follow escalation procedures for unresolved or complex cases
Maintain a polite, empathetic, and professional tone at all times
Identify recurring issues and share insights with management for process improvement
Meet individual and team KPIs such as response time, resolution rate, and CSAT
Ensure compliance with company policies and data privacy standardsRequired Education for Position*BachelorsRequired Experience for Position*1-2 Years

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: On the road