Customer Service Specialist

We are seeking a Customer Service Specialist with 2–3 years of experience in freight forwarding to manage international and local customer accounts for import and export shipments. The role requires strong customer-handling expertise, end-to-end shipment coordination, and in-depth knowledge of shipping processes. Experience in handling pharmaceutical shipments will be considered a strong advantage.

Key Responsibilities:

• -Act as the primary point of contact for customers, catering to their specific shipping needs and service expectations
• -Handle international and local customers for import and export shipments
• -Manage end-to-end shipment coordination and follow-ups
• -Send arrival notices, shipment updates, and proactive status communications to customers
• -Prepare and share customized shipment updates, notifications, and customer-specific communications
• -Coordinate with carriers, overseas agents, customs, and internal teams
• -Handle and verify shipping documentation.
• -Resolve customer issues efficiently while ensuring service excellence
• -Ensure compliance with shipping regulations and internal SOPs

Requirements

• Min 2–3 years of experience in customer service within a freight forwarding or logistics company
• Strong knowledge of import/export operations (international & local)
• Hands-on experience in handling shipping documentation and processes
• Experience in pharma logistics is a plus
• Excellent verbal and written communication skills
• Strong customer-centric mindset and problem-solving skills
• Ability to manage multiple shipments and prioritize tasks effectively

What We Offer

• Competitive salary package
• Attractive commission structure
• International exposure and career growth opportunities
• Professional and collaborative work environment

Job Type: Full-time

Experience:

• Logistics/Freight Forwarding: 1 year (Preferred)

Work Location: In person