Client Support Specialist

We are looking for a dedicated and customer-oriented Client Support Specialist to manage client inquiries and provide timely, accurate support. The role involves assisting clients through various communication channels while ensuring a high level of service quality and client satisfaction.

Key Responsibilities:

• Respond to client inquiries via phone, email, and chat in a professional manner
• Understand client needs and provide appropriate solutions and guidance
• Resolve service-related issues efficiently and escalate complex cases when necessary
• Maintain accurate records of client interactions in CRM systems
• Follow company policies, procedures, and quality standards
• Meet individual and team performance targets
• Build and maintain positive relationships with clients

Requirements:

• Strong English communication skills (verbal and written)
• Good problem-solving and analytical abilities
• Basic computer proficiency and experience with CRM tools
• Ability to work in shifts, including night or rotational shifts if required

Job Type: Full-time

Pay: Rs65,000.00 - Rs115,000.00 per month

Work Location: In person