Clinic Administrator

Job Title: Female Clinic Administrator

Department: Operations / Administration

Reports To: Clinic Manager / Operations Manager

Location: Any company branch (based on business requirements)

Job Summary

The Clinic Administrator is responsible for the smooth day-to-day administrative and operational functioning of the clinic. This role ensures compliance with regulatory requirements, efficient coordination between departments, accurate documentation, patient satisfaction, and effective staff support.

Key ResponsibilitiesAdministrative & Operational Duties

• Oversee daily clinic operations to ensure smooth workflow and service delivery
• Maintain accurate patient records, consent forms, and documentation
• Ensure proper appointment scheduling and coordination with reception staff
• Monitor attendance, duty rosters, and staff schedules
• Handle internal reports, documentation, and correspondence

Patient Coordination & Service Quality

• Ensure a high standard of patient service and satisfaction
• Address patient concerns, complaints, and escalations professionally
• Monitor patient feedback, online reviews, and service quality indicators
• Ensure patient privacy, confidentiality, and ethical practices

Compliance & Regulatory Responsibilities

• Ensure clinic compliance with DHA / MOH / relevant regulatory authority guidelines
• Maintain licenses, permits, and required documentation
• Coordinate audits, inspections, and corrective actions
• Ensure infection control, safety protocols, and internal policies are followed

Finance & Billing Support

• Coordinate with reception and billing teams to ensure accurate invoicing
• Monitor daily collections, discounts, and package sales
• Support cash handling audits and billing error resolutions
• Ensure documentation accuracy for incentive eligibility

Inventory & Stock Management

• Monitor clinic stock levels and coordinate timely replenishment
• Track consumables, medications, and devices usage
• Report discrepancies, shortages, or expiries immediately

Staff Coordination & Performance

• Support onboarding and training of new staff
• Ensure staff adherence to company policies and SOPs
• Assist management in performance monitoring and reporting
• Coordinate internal communication between management and clinic staff

Branch Coordination (if applicable)

• Support coordination between multiple clinic branches
• Implement standard operating procedures across branches
• Assist in cross-branch staff allocation when required

Required Qualifications & Skills

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (preferred)
• Minimum 2–4 years of experience in clinic or healthcare administration
• Strong knowledge of medical clinic operations and healthcare regulations
• Excellent organizational, communication, and leadership skills
• Proficiency in clinic management software, EMR systems, and MS Office
• Ability to handle confidential information with discretion

Key Competencies

• Attention to detail
• Problem-solving and decision-making
• Multitasking and time management
• Patient-focused approach
• Team coordination and leadership

Working Conditions

• May be assigned to work in any company branch based on operational needs
• May be required to work shifts, weekends, or extended hours as needed

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

• administrative assistant: 1 year (Preferred)

Language:

• Arabic (Preferred)

Work Location: In person

Application Deadline: 26/12/2025
Expected Start Date: 01/02/2026