Clinic Manager

Core Roles & Responsibilities

This position acts as the first point of contact and the operational leader of the front office, ensuring smooth client flow and efficient administration.

1. Client Experience & Front Office Management

• Clinic Flow Leadership: Proactively manage the reception area and waiting room, ensuring a professional and calming atmosphere for all clients.
• Client Communication: Handle all inbound/outbound calls, emails, and WhatsApp messages professionally. Resolve client queries, concerns, and scheduling conflicts with tact.
• Client Relations: Maintain strong relationships with long-term clients and ensure a five-star service standard is delivered consistently.
• Aesthetic Service Knowledge: Develop a strong understanding of our dermatology and aesthetic services to answer initial client questions and effectively cross-sell/upsell services and products.

2. Administrative & Operational Duties

• Appointment System Management: Expertly book, confirm, cancel, and reschedule appointments using our Clinic ERP software. Optimize the daily schedule to maximize clinic efficiency and minimize client wait times.
• Billing & Finance: Oversee daily billing procedures, process payments (cash, card, UPI), manage petty cash, and prepare daily sales and expense reconciliation reports.
• Inventory Tracking: Assist in monitoring and tracking clinic supplies and retail product inventory levels.
• Record Keeping: Maintain meticulous patient records, ensuring compliance with clinic privacy and data standards. Keep accurate records of all daily expenses.

3. Team Support & Training

• Onboarding: Assist in training new front desk staff (if applicable) on clinic protocols, ERP usage, and customer service standards.
• Inter-Departmental Coordination: Serve as the key communication link between clients, doctors (Dermatologists), and clinical support staff.

Candidate Requirements:

• Managerial Experience (MUST HAVE): Minimum 3 years of experience in a leadership or managerial role, specifically within an Aesthetic Clinic, Dermatology Center, or High-End Salon/Spa.
• Education: Minimum Higher Secondary (12th Pass); a Bachelor’s degree is preferred.
• Soft Skills: Strong leadership, decision-making, and problem-solving abilities.
• Language: Fluency in English and either Hindi or Marathi is required.

Working Hours and Schedule:

• Full-time position
• 9 hours day shift
• One weekly off (on a weekday only as weekends are working)

What We Offer:

• Competitive salary based on experience + performance incentives.
• Employee discounts and store credit points.
• Annual performance-based bonus.
• Training and development opportunities to build a career in clinical aesthetics.
• Exposure to a growing brand backed by dermatological science and technology.
• A supportive team environment that values initiative, responsibility, and client care.

Job Type: Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Work Location: In person