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Clinic Support Assistant
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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DUTIES AND RESPONSIBILITIES
Take care of the patients from the time they call till they finish their medical checkup and go back.
Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
Visit inpatient ward patients on daily basis.
Should be capable of solving problems, effective communication strategies and conflict resolution.
Communicate all information to front office personnel and Physicians regarding Patient.
Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Provide information about medical insurance coverage to patients.
Keeps accurate records of discussions or correspondence with customers.
Write reports analyzing the quality of customer service.
Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
Work accordance with the documented OSH procedures and instructions, specific responsibilities.
Be familiar with emergency and evacuation procedures.
Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
Comply with Waste management procedures and policies.
Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
Use of appropriate personal protective equipment and safety systems.
To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
DUTIES AND RESPONSIBILITIES
Take care of patients from the time they call until they complete their medical checkup and leave.
Advocate for patients’ and families’ rights, responsibilities, confidentiality, information, and education.
Develop and maintain the customer feedback/complaint procedure to ensure proper redressal.
Visit inpatient ward patients on a daily basis.
Demonstrate strong problem-solving skills, effective communication, and conflict-resolution abilities.
Communicate all relevant information to front office personnel and physicians regarding the patient.
Greet patients and/or their families and clearly identify their service requirements over the phone.
Schedule appointments with the concerned specialists/consultants to ensure a smooth hospital visit.
Provide patients with necessary information or refer them to appropriate contacts as directed by physicians.
Expedite the flow of visitors/patients and ensure outstanding customer service by maintaining a friendly environment.
Provide patients with accurate information about medical insurance coverage.
Maintain accurate records of customer discussions and correspondence.
Prepare reports analyzing the quality of customer service.
Perform other related duties as assigned by higher authorities.
Comply with all OSH and infection control policies, standards, and procedures.
Work in accordance with documented OSH procedures, instructions, and specific responsibilities.
Be familiar with emergency and evacuation procedures.
Report OSH hazards, incidents, near misses, and support preparation of risk assessments and incident reports.
Comply with waste management procedures and policies.
Attend required OSH/Infection Control training programs, mock drills, and awareness sessions.
Use appropriate personal protective equipment and safety systems.
Follow international guidelines, DHA regulations, and Joint Commission International norms in all patient care and professional duties.
QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS
Graduate in any discipline.
Minimum 3 years’ experience in handling patients in a hospital environment.
Proficient technology application skills; Basic MS Office (Word, Excel, & Power Point), MS Outlook & Internet Explorer skills.
Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
Patient-focused; service-oriented; patient & understanding.
Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
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