Clinical Application Specialist - Cardiovascular

ACCOUNTABILITIES

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:

§ Conduct market research to identify potential new customers.

§ Analyse market trends to assess new products, including their advantages and disadvantages.

§ Assist in the planning and execution of new product launches and events.

§ Maintain technical knowledge by attending workshops, reviewing industry publications, networking, benchmarking best practices and engaging in professional societies to stay current with best practices.

Business Development:

§ Establish contact with potential customers to introduce our products, assess their needs, and explain how we can assist them.

§ Offer support, information, and guidance to prospective customers through product demonstrations and collecting their feedback.

§ Follow up with new customers post-demo to negotiate contracts and packages.

§ Ensure all contract details are in full compliance with our rules and regulations.

§ Conduct regular visits to customers to ensure quality service and report sales leads to the team.

Application:

§ Diagnose and resolve issues with instruments, providing technical support as needed.

§ Introduce and demonstrate new products to end-users.

§ Technical Data – Matching and Filling the Project Specification sheets and Requirements.

§ Prepare consumable lists based on customer needs to support reagent and consumable sales.

§ Attend customer inquiries regarding supplies and communicate with the sales team.

§ Coordinate and manage conferences and events.

§ Conduct workshops and provide application training sessions.

§ Oversee the product validation process for all items in the assigned units.

Commercial Support:

§ Support the sales team for handling projects in terms of Specifications and Technical comparison discussion with the end users.

§ Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.

§ Support the sales team during technical discussions.

§ Prepare and issue training certificates for customer training participants.

Service Team Coordination:

§ Coordinate with service engineers for installation, preventive maintenance (PM), and issue resolution and plan trainings accordingly.

Reports:

§ Periodic reporting to the Line Manager.

Communication with Principal Companies:

§ Communicate with principals on technical information.

§ Coordinate with principals for any customer queries that cannot be resolved internally.

§ Stay updated on the latest training schedules and materials.

§ Participate in all relevant webinars organized by the principals.

Ensure the internal distribution of new technical information received from the principal company, particularly regarding software updates, instrument incompatibilities, or other relevant changes.