Clinical Implementation Specialist

Dubai, United Arab Emirates

Do you like collaborating across teams to deliver successful product implementation services for customers?

Do you enjoy working with cutting-edge technology solutions?

About our Team

As a Clinical Implementation Specialist, you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical implementation and project management, clinically focused product adoption and engagement services, customized training programs, and commercial readiness / go-to-market support.

About the Role

As a Clinical Implementation Specialist, you will play a pivotal role in driving the successful implementation of our Clinical Solutions for a diverse range of healthcare clients. You will lead complex projects and manage high-profile accounts while ensuring exceptional service delivery and customer satisfaction. Your expertise in clinical workflows, project management, and stakeholder engagement will be critical to the success of our clients and the overall impact of our solutions.

Responsibilities

Lead the implementation of Clinical Solutions for large and complex healthcare organizations, ensuring alignment with client goals and timelines.
Develop and maintain comprehensive project plans, including milestones, timelines, and resource allocation, while adapting to evolving client needs.
Serve as the primary point of contact for key stakeholders, including clinical leadership and executive sponsors, to ensure clear communication and alignment on project objectives.
Conduct in-depth assessments of client requirements, workflows, and operational challenges to tailor implementation strategies effectively.
Collaborate with cross-functional teams, including Product, Technology, and Subject Matter Experts, to ensure the delivery of relevant solutions and address any technical issues.
Provide virtual and on-site training and support for clients, ensuring that staff are proficient in utilizing our products to enhance patient care.
Identify potential risks and challenges during implementation and proactively develop strategies to mitigate them, ensuring high levels of customer satisfaction.
Analyze client feedback and implementation outcomes to drive continuous improvement in processes and service delivery.
Stay current with industry trends, clinical best practices, and product updates to provide informed recommendations to clients

Requirements

Current Registered Nurse licensure with direct patient care experience.
Fluent English required; Arabic fluency is a plus.
Seasoned experience in clinical implementation, customer engagement, or consulting within the healthcare sector.
Strong experience with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Allscripts/Altera) and clinical informatics.
Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
Strong problem-solving abilities and a proactive approach to identifying and addressing challenges.
Ability to work collaboratively in a matrixed organization and across functional teams.
Willingness to travel to client sites in the region as needed (up to 50% of time).
Project Management Professional (PMP) certification is a plus.

Work in a way that works for you

We promote a healthy work/life balance across the organisation and offer our teams a hybrid work environment with flexible hours.

Medical and Air Ticket
Competitive Bonus
25 days paid annual Leaves
Hybrid Working Model

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