Customer Success Manager

At Mezza, we’re reimagining how restaurants access funding and how diners experience dining.

We empower restaurants with upfront capital by purchasing large amounts of dining credits. Our members can enjoy cash back, rewards, and enjoy seamless dining across our network of partner restaurants.

For restaurants, Mezza unlocks a new, sustainable funding channel to fuel growth—without debt, equity dilution, or complex financing. For diners, Mezza means more value at the restaurants they love, with up to 30% back on every bill.

Mezza is building a global community where restaurants thrive and food lovers get rewarded.

About the Role

As our Customer Success Manager, you’ll be the trusted partner for our customers — guiding them, solving challenges, and ensuring they get maximum value from Mezza. You’ll collaborate across teams, champion the customer’s voice internally, and help us continuously improve.

Your responsibilities will include:

• Building strong, long-term relationships with Mezza’s customers.
• Acting as the first point of contact for onboarding, training, and support.
• Understanding customer needs deeply and helping them succeed with our product.
• Gathering feedback and insights, and bringing them back to product and leadership.
• Creating documentation, playbooks, and success stories that scale.
• Monitoring account health, ensuring retention and growth.

About You

We’re looking for someone who is:

• Customer-obsessed, with strong empathy and communication skills.
• Experienced in customer success, account management, or a related role.
• Proactive and structured — you anticipate needs and prevent issues before they happen.
• Comfortable working cross-functionally with product, operations, and growth teams.
• A clear communicator — sharp, concise, and transparent.
• Someone who thrives in a startup: flexible, creative, and eager to grow with the company.

Why Join Mezza?

At Mezza, we’re building more than a product — we’re building a culture. You’ll be part of a team guided by our manifesto:

• Help First, Always – Collaboration before credit.
• Obsess Over the Customer – Their needs guide our work.
• Feedback is a Gift – Progress comes from openness.
• Transparency Builds Trust – We share openly, wins and challenges alike.

We want every team member to grow into the leaders Mezza will need when we’re thousands strong.

We’re thrilled at the prospect of having you join us. Together, we’ll make Mezza a company where customers feel supported, success is shared, and growth never stops.

Job Type: Full-time

Pay: AED10,000.00 - AED14,000.00 per month