Clinical operations Manager/ Program Coordinator– PHLEBOTOMY REQUIRED -( STD, HIV, substance abuse)

Job Summary
We are seeking a highly organized Clinical Operations & Program Coordinator to support a rapidly growing infectious disease program focused on Hepatitis C and HIV treatment across Florida.

Our organization provides screening, treatment coordination, and care management for Hepatitis C and HIV in community outreach settings and correctional facilities throughout Florida.

This role combines field operations, patient pipeline coordination, and operational reporting using spreadsheet interpretation. The position requires a professional who is comfortable traveling to clinical sites, managing workflow systems, maintaining accurate reporting, and ensuring patients move efficiently through the treatment process.

This is a hands-on operational role reporting to the Chief Clinical Officer and working closely with leadership and the Clinical Office Manager.

Duties

• Lead the planning, implementation, and evaluation of infectious disease clinical programs focused on STD, HIV, and substance abuse treatment pipelines. .
• Collect and analyze data related to program outcomes, patient demographics, and service utilization to inform continuous improvement efforts.
• Maintain detailed documentation of patient interactions, treatment plans, and program activities using medical terminology and data collection tools.
• Provide training and support to staff
• Core ResponsibilitiesClinical Pipeline Management

Monitor and manage the Hepatitis C patient pipeline including:

• antibody screening results
• RNA confirmatory testing
• treatment initiation, medication refills, treatment completion
• treatment completion

Track and follow up on all patients who are:

• awaiting confirmation
• awaiting approval
• awaiting treatment start
• mid-treatment
• due for refill medication

Ensure patients do not fall out of the treatment pipeline.

HCV Tracking and Data Management

Maintain and update the company’s HCV Pipeline Tracking Workbook and operational dashboards.

Clinical Operations & Field Oversight

• Provide operational support across multiple clinical and correctional sites
• Conduct site visits and field audits to ensure workflow compliance and documentation accuracy
• Support outreach teams and monitor operational performance
• Identify operational challenges and coordinate solutions with leadership
• Serve as a field extension of the Chief Clinical Officer

Patient Pipeline & Program Coordination

• Track patients from screening through treatment completion
• Monitor antibody testing, RNA confirmation, insurance clearance, and treatment starts
• Ensure timely follow-up to prevent delays in treatment
• Identify patients requiring follow-up and coordinate next steps
• Maintain and support the organization’s patient tracking and reporting systems

Reporting, Compliance & Data Management

• Maintain operational reports for clinical and correctional programs
• Build and manage spreadsheets, dashboards, and tracking systems for KPIs
• Ensure reporting accuracy and audit readiness across sites
• Monitor program metrics and escalate operational risks to leadership

Laboratory & Pharmacy Coordination

• Coordinate with laboratories to track specimen processing and results
• Monitor RNA confirmation results and treatment readiness
• Coordinate with specialty pharmacies to track medication fills and refills
• Ensure pharmacy records align with internal patient tracking systems

Systems & Process Development

• Implement standardized reporting workflows across teams
• Improve operational efficiency through process improvements

Support expansion into new locations

Successful candidates will demonstrate:

Ideal Candidate Profile

Required Qualifications

• 3–5 years of experience in healthcare operations, City health department, clinical coordination, or medical office leadership
• Experience managing spreadsheets, reporting systems, or operational dashboards
• Strong organizational and analytical skills
• Experience coordinating clinical workflows or patient programs
• Excellent written and verbal communication skills
• Ability and willingness to travel statewide

Preferred Background

• Infectious disease or public health program experience
• Correctional healthcare or community outreach experience
• Experience supporting multi-site healthcare organizations
• Familiarity with regulatory reporting or compliance audits
• Experience with EMR/EHR systems (eClinicalWorks preferred)
• Preferred Qualifications
• Experience working in infectious disease programs
• Experience in public health outreach programs
• Experience with Hepatitis C or HIV patient care coordination
• Experience with laboratory or pharmacy coordination
• Experience with data tracking, reporting, or operational dashboards
• Experience supporting mobile or community-based healthcare programs

Who Will Succeed in This Role

The ideal candidate will be:

• Highly organized and systems-driven
• Detail-oriented with strong analytical ability
• Comfortable enforcing operational standards
• Adaptable in fast-paced environments
• Proactive and solutions-oriented
• strong organizational discipline
• analytical thinking
• attention to operational detail
• ability to identify workflow bottlenecks
• strong communication and coordination skills
• Strong organizational and administrative skills
• Excellent attention to detail
• Ability to manage multiple patients and tasks simultaneously
• Experience working with Excel or spreadsheet-based tracking systems
• Strong communication skills and ability to coordinate with multiple teams

Why This Role Matters

Our mission is to identify and cure Hepatitis C in underserved populations and treat HIV

This role ensures that patients who test positive successfully move through treatment while supporting the continued growth and impact of our program.

Job Type: Full-time

Pay: $31.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role requires careful tracking of patient treatment timelines and follow-up tasks. How would you describe your attention to detail?

Options:
Excellent
Good
Average
Poor

• Our program is rapidly growing and requires flexibility and strong organization. Are you comfortable working in a fast-paced healthcare environment?

Options:
Yes
No

• This role requires tracking patients through a multi-step treatment process. Please briefly describe how you have previously organized and tracked multiple patients, programs, or operational workflows to ensure nothing was missed.”

Make the response required (minimum 2–3 sentences).

• Have you ever been responsible for tracking multiple patients through a care or treatment program (for example lab testing, medication coordination, or follow-ups)?”

Options:
Yes
No
If yes explain what was the role and process

• Which of the following best describes your experience using Excel or spreadsheets?”

Options:
Advanced – I regularly build tracking sheets or reports
Intermediate – I use spreadsheets frequently
Basic – I have limited experience
None

• Do you have experience coordinating laboratory testing or tracking patient lab results?

Options:
Yes
No
if yes how many patients or cases were you responsible for tracking at one time?”

• Our teams operate in multiple locations including community outreach settings and correctional facilities. Are you comfortable coordinating operations across multiple sites?

Options:
Yes
No

• When have you managed multiple patients or tasks simultaneously while ensuring accurate documentation? How many patients at the same time

• Have you been a manager or director level previously for more than 3 years?

option
Yes -if yes where was your specific role
No

• Are you able to work flexible non 9-5 hours occassionaly and able to travel (paid for by the company) in various locations throughout Florida if needed.

Options:
Yes
No

• Do you have experience working in a public healthcare setting working with STD, HIV, or substance abuse?

Answer
Yes – 3+ years

Yes – 1–3 years

Yes – less than 1 year

No

• Have you been a clinical office manager, Clinical director, or Clinical Operations Manager ?

Yes - If yes how many years
No

Work Location: In person