Clinical Quality Assurance Analyst

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for monitoring and evaluating incoming and/or outgoing nurse triage calls to measure compliance to department policies and procedures. Ensures representatives are handling calls in the most efficient and effective manner, while providing an exceptional patient experience. This position is also responsible for the development and administration of population specific education for staff. This position will act as the catalyst for change and adapts to change in a positive and professional manner. This position understands and promotes the University of Utah Health Mission, Vision, Values and initiatives. This position may be required to access and administer medications within their scope of practice and according to State Law.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Takes an active role as the lead preceptor for the department. Assesses knowledge, skills, and competency and provides support for department preceptors.
• Develops and administers nursing orientation for defined area and provides ongoing support as a mentor for newly hired staff.
• Maintains accurate and timely education records.
• Assesses ongoing needs of staff. Based on needs, develops and maintains unit clinical competencies, skills and knowledge in collaboration with department leadership.
• Maintains and models clinical and professional expertise by being conversant with current literature and practice.
• Maintains strong clinical presence in the department and clinical competence by working side by side with new staff and preceptors.
• Investigates incident reports on patient care safety and coaches staff accordingly.
• Reviews and provides feedback to department manager on call handling.
• Evaluates call handling remotely via real time services observe features, recorded voice and screen capture applications.
• Works collaboratively with nurse manager in supporting departmental project needs.
• Tracks quality and compliance trends and identifies opportunities for improvement.
• Leads department sessions to ensure consistency in call evaluation.
• Assists with SOP creating, revision and review.
• Attends and presents in department quality meetings, providing input on problem identification and resolution and continuous quality improvement.
• May assist with developing and writing quality forms.

Knowledge / Skills / Abilities

• Demonstrated clinical competence in defined areas and department standards.
• Demonstrated interpersonal skills and the ability to speak effectively before groups and/or teach classes.
• Demonstrated proficiency in relevant software applications.
• Ability to teach and support the instruction of the organization's electronic medical records and other clinical computer programs.
• Ability to provide care appropriate to the population served.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Demonstrated analytical skills with attention to detail.
• Demonstrated time management skills.
• Knowledge of scheduling, messaging, operator, and/or clinical call flows.

Qualifications

Qualifications Required

• Two years clinical nursing experience.

Licenses Required

• Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.
• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Preferred

• Bachelor's degree in nursing, education, or related field.
• One year of directly related experience in an area of specialty is preferred.
• Some positions may require additional certifications such as Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Neonatal Resuscitation Program (NRP) within one year of hire.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intensive work that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects, such as medical equipment, or patients while providing medical care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Physical Requirements

Listening, Speaking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu/

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 78273
Reg/Temp Regular
Employment Type Full-Time
Shift Variable
Work Schedule Hours of operation M-SA 7a-9p/SU 8a-9p
Location Name Care Navigation
Workplace Set Up On-site
City South Jordan
State UT
Department UUH CST 35A Care Nav Nrsg Svcs
Category Nursing
Workplace Set Up On-site