Clinical Readiness Specialist

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

Our valued partner is seeking a Clinical Readiness Specialist to support clinical teams in delivering high-quality, efficient, and well-coordinated patient care through strong pre-visit preparation, care gap identification, and population health support.

This role is focused on ensuring that patient visits are fully prepared in advance by reviewing charts, identifying missing clinical information, and supporting outreach efforts that improve preventive care completion and chronic care management.

The successful candidate will work closely with providers, care coordination teams, and scheduling staff to improve visit efficiency, close care gaps, and enhance continuity of care across the patient population.

This position is fully remote and operates as a non-clinical support role, meaning no hands-on patient care is involved. Instead, it plays a critical operational and population health function within the clinical ecosystem.

Key Responsibilities

Clinical Chart Preparation & Visit Readiness

• Review upcoming provider schedules to ensure patient charts are complete, accurate, and ready prior to appointments.
• Identify care gaps including preventive services, chronic condition monitoring, and health maintenance requirements.
• Review prior labs, referrals, imaging, and clinical documentation to ensure continuity of care.
• Flag missing or incomplete clinical information and route it to appropriate clinical teams for resolution.
• Support the preparation of efficient clinical workflows that improve provider productivity and patient experience.

Patient Outreach & Care Gap Closure

• Conduct outbound patient outreach to support completion of preventive care services, screenings, and follow-ups.
• Encourage scheduling of annual wellness visits, chronic care appointments, labs, imaging, and referrals.
• Reinforce patient engagement around preventive health and continuity of care.
• Document outreach activities and outcomes in electronic systems and tracking tools.
• Coordinate with scheduling and care teams to ensure timely follow-up actions are completed.

Care Coordination & Workflow Support

• Support care coordination teams in tracking outstanding patient care needs and follow-up requirements.
• Assist in closing referral loops and ensuring completion of provider-ordered diagnostics and services.
• Maintain tracking systems to monitor patient progress toward care gap closure and visit readiness.
• Act as a liaison between clinical, operational, and scheduling teams to ensure smooth patient flow.

Data Management & Quality Reporting

• Perform accurate data entry and documentation within electronic health records and clinical systems.
• Maintain care gap tracking tools, outreach logs, and follow-up records.
• Support reporting on outreach activity, care gap closure, and population health metrics.
• Assist in quality improvement initiatives focused on access, preventive care, and clinical performance.
• Contribute to audit readiness including HRSA, Joint Commission, and other regulatory reviews.

Compliance & Organizational Support

• Maintain strict compliance with HIPAA, privacy, and confidentiality requirements.
• Follow organizational policies, procedures, and clinical governance standards.
• Participate in Patient-Centered Medical Home (PCMH) activities and training programs.
• Engage in ongoing learning, meetings, and professional development activities.
• Support the mission of improving equitable access to high-quality healthcare.

Requirements

Experience & Education

• High School Diploma or GED required.
• Minimum 1 year of experience in healthcare settings such as medical assisting, care coordination, patient outreach, population health, or community health.
• Experience in FQHC or PCMH environments is strongly preferred.

Technical & Functional Skills

• Experience working with electronic health records (NextGen preferred).
• Strong ability to manage documentation, tracking tools, and clinical data workflows.
• Familiarity with care gap closure, preventive care measures, or population health support is preferred.
• Ability to work independently in a remote, productivity-driven environment.

Communication & Interpersonal Skills

• Strong written and verbal communication skills.
• Ability to coordinate effectively with clinical, operational, and administrative teams.
• Comfortable engaging patients in structured outreach conversations.
• Strong interpersonal skills with a patient-centered approach.

Core Competencies

• High attention to detail and strong organizational skills.
• Ability to manage multiple workflows and deadlines simultaneously.
• Analytical thinking with the ability to interpret clinical and operational data.
• Adaptable, collaborative, and service-oriented mindset.
• Strong accountability and ability to work with minimal supervision.

Additional Preferences

• Medical Assistant training or certification (non-clinical role).
• Experience supporting quality measures or healthcare performance metrics.
• Bilingual English/Spanish is strongly preferred.

What We Offer

At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you’ll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities. We protect your peace of mind by offering a competitive starting base salary of USD 750, comprehensive health and life insurance, and a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law. Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.

Our Hiring Process

Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.

Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.

Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.

Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Choose Edge?

Be part of a dynamic, global community that values your skills.

Work on projects that make a real difference in people's lives.

Enjoy a clear path for career growth and development.

Be a part of a people-first and talent-centric culture.

Talent Boilerplate:

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement:

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.