FIND_THE_RIGHTJOB.
Clinical Support Specialist
United States
Pay Plan Title: Support Specialist
Working Title: Clinical Support Specialist
Cost Center: 8600/Provider Based Care Management
Position Number: 91229
FLSA Status: Non-Exempt
Posting Salary Range: $36,359 - $42,203
Office Location: Remote within North Carolina
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources is seeking a Clinical Support Specialist to join our team! This position provides confidential administrative and specialist support to the Clinical Support Services Department, including but not limited to assisting with daily operations and planning, and providing administrative assistance with projects or assignments when needed. The ideal candidate for this position will have a thorough knowledge of general office practices and equipment, and the ability to plan, organize and review work, workflow, and procedures. Excellent written and communication skills will help the candidate in this position succeed.
On a typical day, you might:
- Assist with data entry, reconciling, tracking for Ombudsman requests, SNOW tickets, PCP/Provider Request for CM Name or Assistance referrals, and NEMT tickets.
- Communicate with providers on requests/inquiries to identify members’ care managers.
- Process primary care physician and provider requests for care manager name or assignment referrals.
- Monitor and provide follow-up on all Clinical Support Team referrals and referral status.
- Provide specialist support for the oversight and day-to-day management of fleet vehicles assigned to the Care Management unit and staff.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School diploma or GED
- Minimum one (1) year clerical experience or equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Experience in assisting a senior executive and four (4) years of clerical and office management experience.
- Experience working in a Managed Care Organization.
Deadline for Application: September 22,2025 @11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
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