Clinical Triage and Referral Coordinator, Behavioral Health, Baptist Downtown

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Medical Center is looking to add a Clinical Triage and Referral Coordinator to our Outpatient Behavioral Health Department. This is a Part-Time, Day-shift, in-office opportunity.

As a Clinical Triage and Referral Coordinator, you will support three Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) services, including Maternal Mental Health. You will work closely with an interdisciplinary treatment team that includes mental health professionals, psychiatrists, therapists, and program leadership to ensure timely, appropriate access to PHP and IOP services.

This position functions at the center of the Outpatient Behavioral Health department and serves as a key point of contact for all PHP/IOP referrals. Using strong verbal, listening, and written communication skills—along with expertise in administering evidence-based screeners and brief mental status assessments—the coordinator facilitates comprehensive triage and screening for all incoming referrals.

In addition to clinical triage functions, the coordinator provides administrative support, including scheduling and phone coverage for the clinical team, and collaborates with the TAP team regarding insurance authorizations and referral coordination.

Responsibilities include:

• Triaging and screening all PHP/IOP referrals

• Collaborating with interdisciplinary PHP/IOP treatment teams

• Assisting with scheduling and phone coverage for the clinical team

• Partnering with the TAP team for insurance authorizations and referral processes

Experience Requirements:

• Over 5 years Relevant equivalent experience in lieu of education
• 3-5 Years Behavioral Health Experience

Education & Credential Requirements:

• Bachelor’s Degree in Psychology or a related field

If you’re interested in this Part-Time, Day-shift Clinical Triage and Referral Coordinator opportunity at Baptist Jacksonville, please apply today!

Primary Location:

Downtown - Reid Building