Club Floor Manager

Are you a refined hospitality professional with a passion for luxury service and personalized guest experiences? We are looking for a Club Floor Manager who will lead Club Floor and Club Lounge operations, ensuring the highest standards of service, exclusivity, and guest satisfaction.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

• Managing end-to-end operations of the Club Floor and Club Lounge.
• Delivering a personalized, luxury experience to Club Floor guests at every touchpoint.
• Leading, coaching, and developing the Club Floor team to consistently exceed guest expectations.
• Ensuring seamless check-in, check-out, and concierge-style services for Club guests.
• Overseeing Club Lounge services including breakfast, afternoon refreshments, and evening cocktails.
• Handling VIP arrivals, special requests, guest preferences, and service recovery with discretion and professionalism.
• Coordinating closely with Front Office, Housekeeping, F&B, Concierge, and Sales teams.
• Monitoring service quality, cleanliness, presentation, and brand standards at all times.
• Managing staffing, duty rosters, attendance, and performance of the Club team.
• Preparing reports, tracking guest feedback, and driving continuous service improvement.

What we need from you:

• Proven experience as a Club Floor Manager, Guest Relations Manager, or Front Office Manager, preferably in a luxury or 5-star hotel.
• Strong leadership and people-management skills.
• Excellent guest engagement and problem-solving abilities.
• Fluent in English; Arabic and/or additional European languages will be an advantage.
• High standards of grooming, professionalism, and attention to detail.
• Ability to work independently in a fast-paced, luxury hospitality environment.
• Flexibility to work shifts, weekends, and public holidays.
• Relevant hospitality qualifications will be an advantage.

At IHG®, we believe luxury is defined by meaningful moments and exceptional people. Join our Front Office leadership team and create elevated experiences where True Hospitality is felt in every detail.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.