Cluster Assistant Director of Sales

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

KEY DUTIES AND RESPONSIBILITIES

• Support the Corporate, Government, and Wholesale market segments for the cluster.
  • Manage own accounts secondary to the Cluster Director of Sales key accounts.
  • Conduct a minimum of 40–50 sales calls per month, client entertainments, and site inspections.
  • Record all activities in SFA or CRM.
  • Support Sales Strategic Planning (SSP) of proactive sales team members.
  • Help establish new client contacts and develop revenue potential from accounts.
• Support sales team management:
  • Assist in setting objectives for sales team members and monitor performance.
  • Ensure all new team members are oriented in MH brand strategy and positioning.
  • Support coaching and training to develop team selling skills.
• General department operations:
  • Maintain accurate reporting of business results and action plans.
  • Ensure all team members are knowledgeable about products, promotions, and competitor offerings.
  • Assist in operational budget adherence and cost control.
  • Participate in client familiarization trips, site inspections, and sales trips as required.
  • Support creation of packages and promotions for low occupancy periods.
  • Collaborate with operations to ensure accurate delivery of guest experiences.
  • Assist in upselling and cross-selling opportunities.
  • Ensure efficient administration and documentation.

Bachelor’s degree.

WHY THIS JOB EXISTS
To serve the needs of the business, our guests and our colleagues by leading all sales activities in the leisure segment for the Anantara cluster sales team, achieving revenue targets, and growing and developing a loyal customer base on behalf of the hotel. To assist the Cluster Director of Sales in driving revenue across the Anantara Al Jabal Al Akhdar Resort, Al Baleed Resort Salalah by Anantara, and Tivoli La Vie Muscat Hotel & Residences cluster by managing key accounts, supporting the sales team, and achieving revenue targets, ensuring brand standards are upheld.

HOW YOU CAN SUCCEED IN THIS ROLE

• Collaboration:
  • Project a professional image.
  • Plan and prioritize work to meet targets.
  • Support and supervise team members effectively.
  • Communicate professionally in English.
  • Demonstrate financial literacy and understanding of business metrics.
• Working with Others:
  • Anticipate and exceed needs of customers and colleagues.
  • Use initiative and good judgment.
  • Act with professionalism and integrity.
• Taking Responsibility:
  • Conduct business honestly and fairly; maintain confidentiality.
  • Prioritize workload, be organized, and pay attention to detail.
  • Work independently while maintaining a positive attitude.
• Delivering Results:
  • Commit to achieving performance standards.
  • Continuously develop professional skills.
  • Perform tasks in line with policies and procedures.
  • Provide top-quality experiences for guests.