Cluster Reservations Agent

Key Responsibilities

• Manage and process room reservations for all IHG Dubai Festival City hotels via phone, email, and web platforms.
• Maintain up-to-date knowledge of hotel rates, promotions, and special offers to maximize revenue opportunities.
• Upsell hotel products and services using effective sales techniques.
• Handle reservation amendments, extensions, and cancellations accurately.
• Record special billing arrangements and liaise with Front Office or Finance for credit approval when required.
• Monitor daily reservation levels and assist in forecasting occupancy trends.
• Coordinate with travel agents, corporate clients, and online booking partners to confirm details and ensure satisfaction.
• Prepare and maintain reservation reports and summaries as required by management.
• Review and process no-shows, prepaid bookings, and cancellations daily.
• Conduct profile checks for upcoming arrivals and ensure accurate data entry in Opera PMS.
• Maintain excellent communication with other departments to ensure guest preferences and requirements are met.

Skills Set

• Reservations management and data accuracy
• Upselling and customer engagement
• Opera PMS and reporting proficiency
• Time management and teamwork
• Communication and service excellence

Why Join Us

• Be part of the globally renowned InterContinental Hotels Group with outstanding career growth potential.
• Work in a multicultural, dynamic environment offering international exposure.
• Receive a competitive salary, benefits, and access to IHG s global training and development programs.
• Enjoy employee discounts and exclusive opportunities across IHG s 6,000+ hotels worldwide.