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F&B Reservations Agent

Dubai, United Arab Emirates

As F&B Reservations Agent, Food and Beverage Administration, you will be responsible for the following duties:

  • Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality

  • Proactively handle customer queries and escalations through telephone and email

  • Contribute to revenue objectives through maximising booking conversions

  • Where appropriate upsell and promote all restaurants to guests

  • Ensure group and event booking requests are completed and handed to team in agreed time scales.

  • Keep up to date with information and training required to complete role effectively

  • Flexibility to work to demands of the business including rotational shifts

  • Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base

  • Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy

  • Any other duties as may reasonably be requested by the management

As F&B Reservations Agent, Food and Beverage Administration, we expect from you:

  • 1-2 years experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)

  • Communicate effectively with various customer profiles to deliver their expectations (essential)

  • Demonstrate good knowledge of Microsoft Office (essential)

  • Fluent in English spoken and written (essential)

  • Team player

  • Demonstrates good knowledge of a table management/reservation system.

  • Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)

  • Experience in F&B industry

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