F&B Reservations Agent

As F&B Reservations Agent, Food and Beverage Administration, you will be responsible for the following duties:

• Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality

• Proactively handle customer queries and escalations through telephone and email

• Contribute to revenue objectives through maximising booking conversions

• Where appropriate upsell and promote all restaurants to guests

• Ensure group and event booking requests are completed and handed to team in agreed time scales.

• Keep up to date with information and training required to complete role effectively

• Flexibility to work to demands of the business including rotational shifts

• Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base

• Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy

• Any other duties as may reasonably be requested by the management

As F&B Reservations Agent, Food and Beverage Administration, we expect from you:

• 1-2 years experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)

• Communicate effectively with various customer profiles to deliver their expectations (essential)

• Demonstrate good knowledge of Microsoft Office (essential)

• Fluent in English spoken and written (essential)

• Team player

• Demonstrates good knowledge of a table management/reservation system.

• Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)

• Experience in F&B industry