Qureos

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Guest Service Agent

Dubai, United Arab Emirates

Join our dynamic team at Novotel & Adagio Premium Dubai Al Barsha as a Guest Service Agent. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests.

  • Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay
  • Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail
  • Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities
  • Handle guest inquiries, requests, and concerns promptly and professionally
  • Process reservations, room assignments, and billing with precision
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain up-to-date knowledge of hotel services, promotions, and local area information
  • Assist with concierge services, including arranging transportation and making reservations
  • Ensure the lobby and front desk areas are clean, organized, and inviting at all times
  • Adhere to all hotel policies, procedures, and safety standards

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