Guest Service Agent

Join our dynamic team at Novotel & Adagio Premium Dubai Al Barsha as a Guest Service Agent. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests.

• Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay
• Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail
• Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities
• Handle guest inquiries, requests, and concerns promptly and professionally
• Process reservations, room assignments, and billing with precision
• Collaborate with other departments to ensure seamless guest experiences
• Maintain up-to-date knowledge of hotel services, promotions, and local area information
• Assist with concierge services, including arranging transportation and making reservations
• Ensure the lobby and front desk areas are clean, organized, and inviting at all times
• Adhere to all hotel policies, procedures, and safety standards