C&M-Digital Foundry-Salesforce Lightning-Consultant

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Consultant or equivalent

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

• Integrate and learn from talented colleagues who specialize in core domains.
• Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offerings.
• Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
• Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions.
• Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
• Engage in requirement gathering, solution design, and technical decision-making aligned with client business goal
• Support post-deployment activities, including maintenance, enhancements, and client communication.
• Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
• Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
• Deliver high-quality work, ensuring timely completion of tasks and adherence to requirement.
• Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
• Strong focus on data-driven decision-making and use of agile methodologies.
• Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
• Uphold Deloitte’s values of integrity, client focus, and making an impact that matters.

The team:

Qualifications

Must Have Skills/Project Experience/Certifications:

• 3 - 6 years of hands-on experience in Salesforce

Good to Have Skills/Project Experience/Certifications:

• Understand functional requirements translate business needs into technical solutions
• Designs using standard patterns. Should also be able to communicate this effectively to the team.
• Excellent communication, analytical, and problem-solving skills
• Analyse and identify gaps in functional/business requirements and should be able to effectively communicate this to both Business and Functional analysts
• Experience in configuring core Salesforce modules (Sales Cloud, Service Cloud, or Experience Cloud)
• Familiarity with declarative tools (Process Builder, Flows, Validation Rules, etc.)
• Solid understanding of data modelling, governance, and security within Salesforce
• Should be able to assess the impact on technical designs caused by changes in functional requirements
• Should be able to perform independent code reviews and execute unit tests on modules developed
• Experience in Salesforce.com Development environments (VS Code)
• Knowledgeable in Apex, Visual force, Lightning Components, Lightning Web Components, SFDX
• Experience integrating Salesforce with external AI APIs and managing custom AI deployments within CRM processes
• Hands-on experience with Salesforce Einstein features, AI-driven insights, and bot configuration
• Hands-on experience leveraging Salesforce Agentforce capabilities to drive automation.
• Ability to configure and optimize workflows that integrate Agentforce automation with human agent processes.
• Certifications
• • Salesforce Administrator (ADM 201) certification (or equivalent experience)
  • Salesforce.com Platform Developer certifications
  • Salesforce.com Domain Certifications

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai