Overview
You are in charge of analyzing, monitoring and resolving pricing disputes. You prepare the monthly closing elements by centralizing and codifying all the disputes in your customer portfolio.
Responsibilities
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Management of the dispute database
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Collect and complete information relating to customer disputes (deductions) in order to resolve them: analysis of debit notes, customer calls
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Ensure the correct codification of disputes by types after analysis of the elements.
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Communicate to Key Accounts all elements related to pricing problems.
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Justify, prepare and communicate to IBM the list of corrective documents (assets-refac) to be issued.
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Control documents issued by IBM.
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Follow up on reimbursement and disputes in collaboration with CBS AR Team and KAM teams
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Submit clearing requests for deductions and adjustments.
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In general, contribute to the information and monitoring of dashboards on the evolution of disputes.
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Summarize all disputes and highlight the reasons
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Anticipate and escalate risks according to customer behavior (Reception of NDD / reasons / impacts).
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Establish and control monthly closing data.
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Knowledge of the pricing and customer database
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Acquire a level of expertise on the functioning of customers, distribution channels, markets and commercial policy specific to each.
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Also acquire expertise on billing terms (depending on how the systems work) in accordance with pricing and promotional policies.
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Master the essential data related to Pepsico's internal procedures (invoicing process, adjustments, provisions, etc.).
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Billing management
Ensure the daily mailing of paper invoices to our customers in compliance with management rules
Send any document to the customer according to their requests.
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Monitoring of processes and internal audit rules / Maintenance of procedures
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Collaboration with outsourced IBM teams on all related activities
Qualifications
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Advanced Excel
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SAP
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Fluency in French
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Be logical, rigorous
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Love to work and manipulate numbers
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Be comfortable with discount calculations
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Ability to synthesize for reporting
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Good internal and external interpersonal skills
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0 to 1 year of experience in a dispute analyst position
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Level BEP to BTS in accounting Degreed +2/3