Cold Caller

Maxobiz is a dynamic and innovative software house serving international clients in 30+ countries with different niches. Our dedicated team of professionals collaborates to deliver exceptional web development, design, and marketing services, facilitating and maximizing businesses worldwide. We are seeking a Cold Caller with at least 1 year of hands-on experience in outbound calling, international client communication, and appointment setting to join our team.

Job Responsibilities:

1. Outbound Calling on Qualified Leads

• Contact qualified and relevant leads provided by the Lead Generation team.
• Make outbound calls to potential international clients to introduce Maxobiz and its digital, software, design, automation, and marketing services.
• Follow assigned calling lists, campaign instructions, lead notes, and calling priorities.
• Ensure all calls are handled professionally, confidently, and in clear, fluent English.
• Focus on engaging prospects, creating initial interest, and identifying genuine business opportunities.

2. Sales Pitch and Service Positioning

• Present Maxobiz’s services in a clear, concise, and business-focused manner according to the prospect’s industry, needs, and pain points.
• Explain how Maxobiz can support businesses through website development, application development, UI/UX design, branding and design, graphic design, digital marketing, SEO, AI solutions, business automation, CRM/HRMS solutions, n8n, UiPath, Blue Prism, GoHighLevel, Microsoft services, and other custom digital solutions.
• Adapt the pitch according to the prospect’s business type, current challenges, and level of interest.
• Communicate the value of Maxobiz’s services without making final pricing, technical, timeline, or contractual commitments.
• Maintain a professional, persuasive, and client-focused communication style.

3. Requirement Discovery, Pain-Point Identification, and Solution Hook

• Ask relevant discovery questions to understand the prospect’s business needs, current challenges, existing solutions, and potential service requirements.
• Identify pain points related to digital presence, software systems, workflow automation, lead generation, branding, marketing, customer experience, or operational efficiency.
• Understand the prospect’s current process, level of satisfaction with existing solutions or vendors, urgency, decision-making process, and willingness to explore alternatives.
• Connect the prospect’s challenges with relevant Maxobiz services and position the solution in a practical, business-friendly manner.
• Create enough interest for the prospect to continue the discussion with the Business Development team.

4. Lead Qualification and Business Development Handoff

• Assess the prospect’s interest level, requirement seriousness, business relevance, and readiness for a detailed discussion.
• Identify whether the lead should be followed up, nurtured, or handed over to the Business Development team.
• Schedule meetings, discovery calls, or consultation calls with interested prospects for the Business Development team.
• Share accurate lead details, call notes, client requirements, objections, interest level, and next steps before handoff.
• Ensure a smooth transition from the cold-calling stage to the Business Development stage for further discussion and closing.

5. Follow-up Calling and Lead Nurturing

• Conduct timely follow-up calls with prospects who show interest but are not ready for an immediate meeting or decision.
• Reconnect with prospects based on agreed timelines, callback requests, or previous call outcomes.
• Maintain consistent communication with warm or interested leads until they are ready for handoff or further action.
• Follow up with prospects where required to confirm meeting attendance and reduce no-shows.
• Keep all follow-ups professional, organized, and aligned with the sales process.

6. Objection Handling and Call Control

• Handle common objections professionally, including lack of interest, no current requirement, budget concerns, existing vendor relationships, or requests for more information.
• Keep conversations focused, respectful, and goal-oriented while attempting to create interest in Maxobiz’s services.
• Use approved scripts, talking points, and objection-handling guidelines while maintaining a natural speaking style.
• Identify whether an objection is genuine, temporary, or an opportunity for future follow-up.
• Escalate interested, serious, or complex conversations to the Business Development team instead of attempting to close independently.

7. CRM Updates, Reporting, and Internal Coordination

• Maintain accurate records of calls, responses, lead status, follow-up dates, requirements, objections, and important conversation notes.
• Update CRM, Google Sheets, Microsoft Excel, or any assigned lead management system regularly and accurately.
• Categorize leads properly based on call outcome, interest level, required service, follow-up status, and handoff status.
• Coordinate with the Lead Generation team regarding lead quality, incorrect data, unreachable contacts, response trends, and campaign feedback.
• Coordinate with the Business Development team to ensure interested prospects are properly handed over and no opportunity is missed.
• Achieve assigned daily, weekly, and monthly targets for calls, connected calls, follow-ups, interested prospects, and meetings scheduled.
• Continuously improve call quality, pitch delivery, objection handling, and conversion rate through feedback and practice.

Requirements:

• 1 to 3 years of relevant experience in cold calling, outbound sales, appointment setting, telemarketing, sales development, or international client communication.
• Experience calling international prospects, preferably in the U.S., U.K., Canada, Australia, or other English-speaking markets.
• Prior experience in IT services, software services, web development, app development, digital marketing, SaaS, software house, or B2B service sales will be strongly preferred.
• Experience converting qualified leads into interested prospects, scheduled meetings, or sales opportunities.
• Familiarity with working on provided lead lists, calling campaigns, follow-up sheets, CRM systems, or sales pipelines.
• Clear, fluent, and professional English speaking skills are mandatory.
• Strong pronunciation, listening ability, call handling, and conversational confidence.
• Ability to explain services clearly without sounding scripted, robotic, or overly technical.
• Ability to understand the prospect’s concerns, ask relevant questions, and respond professionally.
• Strong persuasion, objection handling, and client engagement skills.
• Strong understanding of outbound calling, sales pitching, follow-ups, and appointment setting.
• Ability to create interest, identify pain points, and hook prospects with relevant solutions.
• Ability to handle rejection, objections, and low-interest responses professionally.
• Ability to qualify interest and identify whether a prospect should be followed up, nurtured, or handed over to the Business Development team.
• Target-oriented mindset with the ability to meet daily, weekly, and monthly calling and meeting-setting goals.
• Basic understanding of IT, software, digital, design, automation, and marketing services.
• Ability to understand and discuss business needs related to websites, mobile apps, custom software, UI/UX design, branding, digital marketing, SEO, automation, CRM/HRMS systems, AI solutions, and related digital services.
• Ability to connect client pain points with relevant services in simple, business-friendly language.
• Willingness to continuously learn Maxobiz’s services, case studies, target industries, and selling points.
• Basic working knowledge of CRM systems, Google Sheets, Microsoft Excel, or similar lead tracking tools.
• Ability to maintain accurate call records, follow-up notes, lead status, and meeting details.
• Good attention to detail in updating lead information and sharing proper handoff notes with the Business Development team.
• Ability to work with call scripts, sales notes, lead sheets, and reporting formats.
• Confident, energetic, disciplined, and result-driven.
• Strong follow-up discipline and ownership of assigned leads.
• Professional attitude with the ability to represent Maxobiz positively in client-facing communication.
• Comfortable working in a target-based sales environment.
• Ability to coordinate effectively with the Lead Generation team and Business Development team.

Working Conditions:

• Location / Work Arrangement:
• Male candidates: On-site, Gulberg 3, Lahore
• Female candidates: Remote
• Remote Work Requirement for Female Candidates: Stable internet connection and electricity backup are mandatory.
• Working Days: Monday to Friday
• Working Hours:
• Full-time: 05:00 PM to 02:00 AM (PKT)Part-time: 09:00 PM to 01:00 AM (PKT)
• Employment Type: Full-time and part-time opportunities available
• Compensation: Up to PKR 90,000 per month plus commission, based on experience, skills, working arrangement, and performance.

Job Type: Full-time

Pay: Up to Rs90,000.00 per month

Application Question(s):

• Are you looking for a full-time role, part-time role, or both?
• Please state your current salary.
• Please state your expected salary.
• How many years of Cold Calling Experience for Software / IT Services do you currently have?

Language:

• fluent English (Required)

Work Location: In person