Collection Agent

York Towers is a global luxury real estate development leader of York Holding Group. Since 2016, we have delivered exceptional properties and managed six dynamic projects across five countries and three continents. With eight offices worldwide, we leverage cutting-edge technology and market insights to create multicultural residential communities that redefine modern living.

Job Summary

The Collection Agent is responsible for managing client payments, recovering overdue accounts, and maintaining accurate customer records in the CRM system. This role serves as a vital link between the company and clients regarding financial obligations, particularly for delayed payments and monthly installment collection.

Main Functions & Responsibilities

• Update customer information, payment status, and interaction notes in the CRM system
• Contact clients regularly to collect overdue amounts and monthly installments
• Send appropriate payment reminders to late-paying customers
• Negotiate payment arrangements for overdue accounts
• Notify clients of late payments via email and other communication channels
• Participate in team meetings as scheduled
  
  

Qualifications & Requirements

• Bachelor's degree in Finance, Business Administration, or related field
• 1-2 years of experience in collections, accounts receivable, or customer service
  
  

Competencies & Skills

• attention to detail and record-keeping abilities
• Ability to handle difficult conversations professionally
• Problem-solving and negotiation techniques
• Good interpersonal and communication skills
  
  

Languages & Proficiency Level

• Arabic: C1 (Fluent )
• English: B1 (Intermediate)